Tellus Equipment Solutions — Local services in Fredericksburg

I was told it would take 2-3 weeks to repair a torn steering boot so I dropped it off. After 3.5 weeks I called to check and was told he would get in that Monday afternoon and have it out by the end of the week. That week went by and after hearing nothing I waited until the next week to call them. No one answered the calls after repeated calls and left messages that week. I drove there on Monday and was told it had been looked at but the parts had not been ordered. He told me he would give me a call that afternoon to let me know when to expect the repair to be complete. After no call back and more unanswered calls and messages I drove up with the trailer and picked up my tractor (6.5 weeks later) and took it to another dealer - Not Tellus! I understand being understaffed but at least do what you say you are going to do and give honest and timely feedback to...

Went in for a deck drive belt for a zero turn armed with the correct model and part number. Somehow was still given the incorrect part which I realized when I went to repair and had to drive all the way back to the location.

Go to return the part for the correct one.. $134, okay well I can find it online only for

Several months ago we had a terrible experience with this Tellus location. We decided to give them one more try this February. WHAT A PLEASANT CHANGE! The new general manager, Stacy is very professional and you can tell she genuinely cares about the customers and the community. She has built a great new service department here. Amber, the service office girl is friendly and helpful. The mechanics genuinely seemed happier to be there. Happy to be Tellus...