FHN Memorial Hospital — Local services in Freeport

Woman in labor abused by hospital staff, my girlfriend gave birth here and got drug tested because she missed one ultrasound appointment during her pregnancy because I couldn't get off work to drive her that day, we actually rescheduled it and went to the appointment at a later date, the drug test came back with a false positive for cocaine, before a proper retest was performed they reported us to dcfs And almost got our newborn daughter taken away from us, they did not want to retest her original urine sample, instead they tried to profile us as drug addicts and treat us abusively, our family questioned their hospital policies in place that were affecting our experience while within their care and they were then not allowed to come see us anymore while we were there, when a dcfs investigator came to talk to us we were forced to sign over our care of our daughter to another family member because we were told they would take her into state custody, keep in mind this is all happening before a retest was performed and also in the medical field false positive drug tests are a very common occurence and results need to be checked thoroughly and more then once before a person is labeled and profiled as a drug user, but nonetheless this is exactly what happened to us at fhn memorial hospital in Freeport Illinois's birthing unit of all places, they also told us that they see pregnant mother's using cocaine all the time which really makes me wonder how deep this issue goes and it doesn't end with this inexcusable negligent mistake either, after we were seen as drug addict scum by the hospital staff things got even worse from there, a nurse accused my girlfriend of having a tolerance to fentanyl which was her epidural when she was in labor, the anesthesiologist for her c section was straight up physically abusive towards her and we were just harassed the whole time we were there, basically I had to force the hospital staff to retest my girlfriends urine sample and to test my baby for cocaine, which both of them came back completely 100 percent clean for cocaine but only after they sent it out to another facility after trying to bully and manipulate us into submission by trying to separae us from our families the only people giving us love and support at the hospital and instilling fear and anxiety in our hearts and bodies, we made the best of the situation but it was honestly the scariest most nerve racking and depressing situation I have ever been in and it was because of someone else's negligence and another's inability to feel compassion for another human being to which is the exact opposite of the kind of person that should be in the medical field, I walked out of that hospital not with hope for the future but with fear that the world will tear my family apart, so thank you fhn memorial in Freeport, you almost took everything from me that I care about and left me with nightmares about losing my brand new baby daughter for the next who...

My daughter went in in April for abdominal pain that was a textbook case of gallstones. Dismissed as having a hemorrhoid, given morphine after 5 hours, sent home after a blood and urine text. Comes back a month later, is given ultrasound, offered the option of removing it the next day or scheduling outpatient surgery. Stays overnight friday away from her new baby with a liquid diet and npo after midnight to have the surgeon come in and give her ten excuses why she should choose to wait til Tuesday. He pretended it was her decision but had no intention of doing the surgery that day. It was memorial day weekend. We know what he was doing. Promised her pain meds and to be back with a scheduled surgery. Told her nothing but liquid til surgery on Tuesday or Wednesday. Never came back in, eventually she was discharged with Tylenol for pain and told surgery would be Tuesday at 2. Today's Tuesday, and they don't even have her on the schedule!! Her job, my job, her kid, my other kids, our college, all on hold for this, in addition to her health. If the hospitalist hadn't ordered low fat diet, she'd be going almost a week with no food! And we have been told that insurance may not even pay for the weekend hospital visit because she elected to come back later. One of his excuses was that this way would be cheaper. Drive to Rockford. Drive to Monroe. Numb it with whiskey and cut it out yourself. All are better options than this joke of a hospital. I can see the ER from my front yard, and I will...

Original post from Summer 2020: FHN charges you as much as they can for services, and when you try and work with them on charges they say they will "submit your information for review". After that, they don't do anything until they start threatening to send your account to collections and start affecting your credit. Also, my dentist was recently bought by FHN, and the level of service has gone dramatically down. Their doctors and care are fairly good. But they will bankrupt you instantly without any empathy. Even just bloodwork was over $1500. Total ripoff. If you are not going to die in the street do not go here.

Updating this 8/14/2020: We just had another incident with them. They have had our insurance on file for over a year. And they have been submitting claims to our insurance. But for whatever reason, they chose not to submit our most recent bill to insurance, that would have not applied towards our deductable or our insurance discounts. Watch your bills from FHN like a HAWK people. This is borderline FRAUD. I am so upset. If i could give them -1 stars i would. I am so upset and I wish I could continue giving additional 1 star reviews if I could, but my google account only allows me to give a single 1 star review. I hope they see this. I hope they improve their service. I hope they get better. Until then, Avoid FHN wherever you can. And dont trust them. They dont deserve trust if they cant do simple things like apply insurance on a...