Pocono Zip Racer — Local services in Frelinghuysen Township

Spent the weekend in the Poconos and was looking forward to doing the zip line at night. Was so looking forward to doing this that I actually paid for an extra run and did none!!! Unfortunately it didn’t appear the staff really wanted to work that night. It was the one activity we chose to do and they ruined it for us!!! They were aloof and seemed unconcerned that the harness was loosening with every movement. Their response was “It’ll be more comfortable when you sit.” When I sit???? Really??? We felt like we’d fall out of the harness. Not to mention the poorly lit walkways that supposedly one of them went back to get a flashlight for but did nothing to light our way. They never even turned on the flashlight. We did not feel safe doing the zip line with the staff that was present. They were more interested in conversing with each other than interacting with us, the customer. No verbal instructions were given, no interaction other than to say “stand here” or “turn around” or whatever else have you. I am extremely angry and upset that this company took my money and did nothing for us when we expressed how upset we were with the so called guides. We told them at the platform that we were not feeling very comfortable they way things were being handled. They could care less and seemed annoyed. We felt forced to abandon our run and find our way back to the harnessing area. Yes, by ourselves since our guides decided they’d go zip lining instead. Professionalism and courtesy at its best...

My wife and I had a blast. They take time to show you how to use the harnesses and all the equipment they give you so you feel safe. It was our first time ever doing something like this and we were a bit nervous. But it was so much fun and we felt really safe the whole time. There were many workers close by who would help if ever needed. They were patient and answered all questions along the way. Many of the workers are bilingual at least or know a lot of spanish which was really nice. Not sure if that was coincidental or a strategic move on the part of management there but I was very...

Family enjoyed it. They should have added more sign up ahead as there was no more sign half way and became confusing. Just a reminder if you have a 6 yrs old kid make sure the curl up so it can create weight and pay attention to grab the rope at the end. Otherwise they will end up moving backward and have to wait for the professional to get you back. Other than that...