Came in here to browse for the alcohols with my fiancé. As soon as we walked in, the woman at the counter asked what we were looking for. When we responded that we weren't sure and were just browsing for our anniversary, she told us what every single aisle contained, and when we tried walking away and thanking her to go browse, she KEPT talking about what was in each of the aisles. We thanked her again and tried going to look at stuff, and she STILL didn't take a hint. She made us feel very annoyed/uncomfortable, and because of this, we pretty much immediately left without buying anything.
There's a difference between being informative and being annoying. Let your customers browse if they want to, instead of holding them hostage by trying to continue a...
   Read moreLooks like the recent sale of what was once a hidden gym in the area has inserted itself. I simply set 3 bottles of wine on the counter at a register not being used so I didnât have to hold them while standing in line and I was scolded that âwe donât do that anymoreâ. I promptly returned the 3 bottles (all over $50 per bottle) and headed to the corporate giant Meijer to buy my wine with the items on my grocery list instead. The Gays hopefully are enjoying their money but they would be disappointed to see this kind of service in one of there old stores. Too bad because there are still some nice gems left in the store from the...
   Read moreIn August of 2018, I was involved in a wedding nearby. I was given the contact information for Jared in the bulk orders/party planning section and was not disappointed.
Every interaction was polite and professional, everything was in order at the time of pickup, and there was no heavy sales pressure. Although I live 5+ hours away, I would go back if my liquor needs were even slightly in the area.
Anyone in the LaGrange/Stueben counties area should shop here first for parties. Full stop. They're as great...
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