Wickersham Company — Local services in Fresno

I have been collecting Rolex watches as a hobby for 5 years now and just bought a Gold Rolex President 18038 with dark mother of pearl face with diamond dials to add to my collection. I called this place three days (Wednesday) ahead to schedule an appointment for servicing as this is the closest Rolex Service Center from my location, was told on the phone I could just come anytime Saturday without appointment. Came in there Saturday with my wife and was told the watch technician left early and that they can’t service my Rolex coz it’s vintage. They have to send my watch to Rolex Dallas for servicing. An Official Rolex Service Center in Fresno does not know how to service their own Rolex product? also the guard was somewhat alarmed I was carrying a Coach Bag where I placed my Gold Rolex President discreetly for safety going inside the Rolex store. Do they actually think I am gonna rob the place? Do they expect me to bring my expensive watch in a plastic bag or carry it by hand for public to see? Seems as though the staff here were trained through some type of trade school that makes customer service voluntary. Walmart has a better customer service than this place. This place is useless. I would not recommend this...

Leslie and Keith were a breath of fresh air and a far departure from the experiences I’ve had in other Rolex Authorized Dealers. I’ve grown up in Fresno, but moving to Norcal makes one truly appreciate how lucky we are in the Central Valley to have a home-grown business like Wickersham.

I, myself a 20 something year- old nurse looking for a classic entry-level Rolex to gift my mom found the process to be disheartening. Leslie and Keith spoke honestly, but somehow mastered the art of remaining courteous and helpful. I’m grateful to walk out not only with the perfect watch for my mom (beautifully wrapped), but the gift of a memorable experience that’s priceless.

People may gravitate to retailers such as Tourneau & Ben Bridge for their variety of brands, but Wickersham’s focus on Rolex allows them to be fully transparent and rooted to its values of high quality and excellent customer service.

Needless to say, I’ll be hard pressed to look elsewhere for special pieces in the future and intend to support Wickersham for many...

Five Stars is Not Enough for Barbara at Wickersham!

Barbara is truly a gem in every sense of the word! From the moment I first stepped into Wickersham, she has treated me like royalty—not once, but twice! My first experience was purchasing a stunning Rolex, and Barbara made the entire process seamless, personal, and absolutely unforgettable. Her knowledge, patience, and attention to detail are unmatched.

Recently, I returned for a beautiful white gold cross necklace, and once again, Barbara exceeded every expectation. She carefully helped me select the perfect piece that felt meaningful and timeless. She genuinely cares about her customers and makes every purchase feel like an extraordinary event.

Barbara is a true professional, and her warmth and integrity make every visit feel like you’re working with a lifelong friend. I will never shop anywhere else for fine jewelry or luxury timepieces. Wickersham is lucky to have her!

Highly recommend Barbara to anyone looking for a five-star...