North Texas Marine - Gainesville — Local services in Gainesville

I just want share my experience with North Texas Marine .I did not purchase a boat from these folks but I purchased a used boat from one of their customers.We were test driving the boat and just came back in and had boat loaded on the trailer and a North Texas Marine company truck pulled up with two guys and they got out and they knew the folks we were buying the boat from and came over to visit.They then shook hands with us and asked if we had any questions or concerns about the used boat? Wow was I shocked when they asked that and they jumped right in to be as helpful as if we were buying a new boat from them! Brian and Chris were the guys names and after our visit we needed a few small decals that were missing from the boat and also the bumpers were bent on the boat we were buying ,Brian said come by and I will give you some at no charge? That's unheard of something for nothing but he did what he said! We were staying over nite in a hotel so was concerned with leaving the boat outside over nite and Brian offered to leave at the dealership? Again what kind of cordial can you ask from someone that has nothing to gain from me living in another state and 350 miles away! Sorry for the long review but felt they deserved the recognition! I would buy a boat or parts from these guys just by the way they treated a...

The service dept. is an absolute joke. DO NOT take your boat to this so-called service/mechanic shop. I dropped my boat off for a simple water pump replacement and now I have exhaust issues... and they're clueless as to what they may have done or did or didn't do. Not to mention, they put my boat in their test tank that was full of 2-stroke oil and covered the back of the boat, motor and trailer with an oily slime. They did offer to detail it before I picked it up but the pictures I have attached here are what they consider detailed and clean. Essentially they cleaned the 'easy' spots and shined the tires hoping I wouldn't look underneath. To make things worse the service guy decided to have an attitude when I pointed out that the boat was still dirty. To summarize.... No Yamaha certified techs, super shoddy work, corner cutters and attitudes....this is not a place you should trust with your boat.

I'll be back with an update on what it cost to have my engine repairs fixed that they are responsible for.

UPDATE: 9/30/22: $26 for grease removal spray and trailer light repair stuff $50 in gas (and 4 hours driving to/from a real service tech) $386.98 to replace a GROMMET that this place lost while working on my boat.

The worst part is that they didn't know how to fix the problem...

Customer service is terrible. The salesman tells you one thing then it does not happen that way. Took way longer than was told when there was no reason why it should have. They seem to make everything so hard and difficult when it should be a great and exciting experience. Seem to not really want to sell you the boat. My husband falls going down the stairs and no one came out to check on him we ended up at ER and his foot is very bad pulled and sprained. On crutches for two to three weeks. When we were supposed to be picking up the boat instead they needed copies of paycheck ( which they should have already ask for that) we told them about my husband fall and all the salesman said was sorry to hear that. He acted like he could care less. I would never do business with them again at all. The worst place ever. Just to update this post. When we went to finally pick up the boat the manager did not include me in a discussion about this post he ask my husband and son in his office but not me. That just showed me what type of person he is. All he had to do was talk to me about it but he chose to totally leave me out. I hate that my son bought a boat from them. This place not a...