Fitness 1440 Gallatin — Local services in Gallatin

When purchased a membership with this gym we were told we could bring a plus one.

I came in and my friend had already scanned her card and I followed right after fixing my shoe. There was this man in the entranced that looked at me and watched me passed but stopped me and asked me to scan my card. I told him I came w her poiting at my friend he looked at her, got visibly upset and said " she needs to let us know BEFORE who she is inviting to come in" and stare at me as you would when you discipline a child- pr worse bc the way he got so upset. Could've been bc he felt embarrassed he had called me out for no reason & instead of apologizing he went on w "next time we need to know a head of time if shes bringing a plus one" I got furious in that instant and also stared at him waiting for something else to come out of his mouth so I could decide weather to check him or wait it off. He didn't so I just asked his name, I believe he said Josh. About 5'5, with the top right or left arm tatted. I just kept staring at him until he broke eye contact grabbed some paperwork and left the desk area. If we were to come after hours... WHO did she had to tell then? Its a 24/7 gym. HOW?? WHO?? If It was the case of letting the staff know before bringing someone in why is it NOT listed or specified? They also don't tell you that when you want to sign up w them.

BTW it wasn't my first time accompanying her but I had not seen anyone being stopped when they brought their plus one. All the other staff, the younger staff that I'd mostly see are nice and helpful! I truly felt discriminated, there was no reason to talk to me or looked at me the way he did. He was straight up rude and not humbled at all

She canceled her membership and of course I didn't want to purchase one after that!

Edit: Thank you for taking the time to respond.. Like I said all he said was she had to let you all know BEFORE inviting someone in. He didn't say " I need you to check in" Knowing he is the owner is not a good look on him to get angry and talk to me they way he did, there's this thing called manners, I'm not a child, and everyone deserves to be respected. Maybe going forward he could get the attitude checked and be more professional bc apperantly I haven't been the first one he is rude to. The younger staff are more professional and help you out. Also he said nothing about...

ATTENTION MILITARY/VETERAN, LAW ENFORCEMENT: BEWARE THIS FACILITY AND ITS OWNERS this gym will not publicly display that they offer a membership discount to include “premium” benefits for $14.40 a month for those of us that have served. I was informed by another member of this membership option after I had been paying $50+ a month for the same “benefits” because that membership option was not offered to me upon sign up.

When I confronted the owner (Josh) about the issue and asked to be reimbursed for the excessive fees I had paid until that point he not only flat out denied the opportunity to make things right he then threatened to “take it away”. As a Marine Corps combat veteran I find the lack of integrity of these owners to be extremely off putting (especially considering the pro military image they’re desperately trying to give off inside the facility.) When I asked why the membership option is not advertised anywhere and why it was not provided to me upon sign up he responded with “we used to advertise it.” And when I confronted him again with the fact that the membership option is NOT displayed ANYWHERE and that its deceitful and gives the impression that they want people overpaying for a membership he snapped back “yea! I want to make money!” He then followed that up with “it’s a free country you can go to another gym.”

The facility itself is dirty (which is ironic since they claim to own a cleaning business also.) a large amount of equipment is broken/torn and cable machines move sluggishly. There are broken mirrors all over the gym with passive aggressive messages on paper taped to them that say things like “stop throwing weights or bye bye” and the tanning bed has had half of the bulbs burnt out for over 10 months.

Would...

Updating this review a second time to 1 star. If you’re looking for poor customer service and absolute rude management then this is your gym. Just from the start, management comes off rude and if you ever ask them for anything for example: tanning, change the TV, or any type of work that would require them to do their job they will look annoyed. They hire kids who run around throughout the day and aren’t even at the desk half the time so you’re stuck waiting there 10-15 minutes waiting for help. If it’s not their employees leaving while on shift it’s management just having piss poor attitudes.

If your door locks and you have a scan key to get in the facility you should NOT have to scan in again twice. I shouldn’t have to get hounded by management to scan in when I already scanned in from the lock door. Then I shouldn’t have to have Joe your employer start treating me like a child and being rude. And then even worse..after I say I want to cancel he gets an attitude with me and takes the paper away from me and says I have to come back the next day like I’m some sort of prisoner to the gym. I know the owner will reply and have some sort of excuse like he always does with each review but steer clear of this gym if you hate disorganized, rude, lazy, management.

Also, the gym has plenty of equipment that needs to be fixed, the tanning bed that I paid monthly for FINALLY got fixed after months of waiting.

Again, I expect an excuse from the owner like always but this was my experience and this is coming from someone who never leaves reviews and is always a quiet person. Joe, do better. As I can see the employee next to you who was also extremely rude is learning how to act towards customers...