Tennessee Hardware — Local services in Gallatin

I’m one to sit quiet and not let experiences bother me but this particular circumstance was unusual and misleading. I went in the gallatin Ace store on Saturday June 5 at around 4pm to purchase a craftsman toolbox for my work. I had been in the Franklin KY location the previous day and saw that it was on sale for $119 down from $179 for Father’s Day. I asked them if they had any in stock and they did but they weren’t sure the price. The associate looked it up in the catalog and stated that it wasn’t on sale even though online and the other location had it discounted. After a moment or so he then asked the manager what the sale was so I stated to the manager and that if I saw it at another store or online for that price could they not just honor it, I was told yes by the manager. So I pulled it up once more and then proceeded to the front of the store with the toolbox and some clamps that I needed. After waiting in line the associate came back up to me a stated that the manager changed his mind and stated that if I wanted the deal that I would have to buy it online even though the sale on the website states online and in store discount. So I had to step outside and order the toolbox that I had at the counter ready to checkout in order to leave with it that day. No this isn’t the worst experience ever but it’s misleading and the back and forth mindset of the manager really comes off the wrong way. Anyways, I do shop here and enjoy coming in because the selection of the store is far greater than most Aces just had an off...

“We don’t care if you’re a customer here.” That is what the employees and manager told me today with all of their actions and words. I stood at the paint counter for a time, while all of the employees were standing around. After a few minutes, an employee walked by looking at his phone and I asked him if someone could help me. Someone came over and took my order for 1 gallon of Benjamin Moore paint, then stood there quietly for a while, working on his computer. So after a minute, I asked him where something else was, and went away within eyesight of the paint counter and picked up my paint when it was ready. When I picked it up, it was the regal paint which is $30 more than the standard Benjamin Moore paint. When I asked him about this, he said, “you didn’t specify.” Then he walked away while I considered this response. I guess he decided is that he wanted $30 today more than a long term repeat customer. Decision made...

How fortunate we are to still have a local hardware store in our community! Tennessee Hardware is probably our family's most shopped store. From DIY projects to home renovations to quick gifts for family members, Tennessee Hardware is where we're usually making weekly runs.

They have a helpful and informed staff that seems to consist of most of the same smiling faces we've been seeing there for years - that tells you a lot about their culture! The store is always clean, orderly, and stocked, making your needs easy to find it. Can't fit it? Their staff can - and I bet they can even tell you the best way to use your purchase.

The store is easily accessible and even easier to shop....