GameStop — Local services in Gardendale

I purchased a Nintendo switch during evening shift about a week ago for $300 bucks and spent an additional amount on insurance for my fourth grader. Today I went in midday for a small gift for a family member which amounted to 2 pair of socks priced at buy one get one half off. The gentleman resembles one that used to be at the 5points west location and is now at gardendale. One pair of socks rung up correctly, the second pair was on the same rack with multiple pairs of the same socks for the same price however they rung up for double what was advertised. I asked the gentleman about it and he told me to “read what it says” which I did read an entire row aloud but every sock on the display was inappropriately matched (merchandising issue for the store). Nevertheless l asked the gentleman to ring up the appropriately priced socks twice and I would pay now and go to the opposite side of the display to grab the second pair once I paid so I wouldn’t hold up the line. His response was “it’s 7.99 is that a problem for you (rolled his eyes ) and with a cavalier attitude snarled is there anything else I could help you with while putting his hands in his pockets” . I pulled my debit card from the machine and asked him if his was getting an attitude with me (especially since you haven’t stocked your store appropriately), he said “I’m asking you a question”. I asked him to cancel the transaction and I left the store . DO NOT SHOP HERE. At least not until after 5. Day shift sucks. Shame on you GameStop! I will definitely spend my monies with a more...

My husband my son and I went in to this location around 8:00pm on July 15, 2016. There were two associates behind the counter helping two customers. We walked in and were NOT greeted. No one asked if we needed help or even acknowledged us. I realize they were busy with those customers but the customer who walked in about two minutes after us was greeted with a, "Hey man what's up". We browsed for a while until making decisions. We stood in line behind two more people with over $100 worth of items. We were looking to buy a Kinect also. No one even attempted to make eye contact with us. We waited while one associate spoke to the customer about the Xbox he was trying to sell to gamestop. The other was talking after his purchase. We continued to wait. We were met with such horrible customer service that we just walked out.

Update: I called the manager to let him know how we felt. He quickly fixed the situation. I am thankful he understood why...

The staff here was inviting and perscipacious,I only went here to purchase a specific item that wasn't available. The employee was so personable and knowledgeable of the gaming industry that I left spending almost $200 that I didn't anticipate spending. These are the employees that make your business successful. So often we complain about poor customer service,I feel there is a need to show some appreciation to the hard workers that go out of there way to make our visit comforting. Thank you for your valuable time, Troy Walter T&B...