Vitrum Smoke Shop — Local services in Garfield Heights

Thought I was going2 Die My experience was horrific I can't even explain how absolutely horrible I feel I stopped in and as well I am a regular customer for a variety of things bit I just recently went through a hash health scare so I had to resort to using THC in my life now I walked in and expressed how important it was that I find THC gummies that lady stated they had none so I said thank u I processed to walk to the door and she says oh wait gummies we have and you will love you will just love it. So I don't know much about the different types of products so when I walk in somewhere expressing that I'm looking THC that doesn't mean I want Amanita that isn't THC I only learned of this after the fact and my entire day and evening into the next morning. I had the worst trip I'm very sensitive to different chemicals especially tripping that was an awful trick to play on someone I threw up several times I was paranoid the entire time uncomfortable weird agitated and pretty much moments away from going to the hospital I was so scared. I paid alot of money just to feel insane the time. If I chosen the package with knowledge I wouldn't be so passed it'd my fault but I clearly asked for THC not mushrooms WFT. I would expect that person at the store working would have complete knowledge of the store contents which if the did I don't think they stop a customer and offer mushrooms when the clearly only THC. Were the consumers we don't know about these products so we rely on the person at the store for proper information. Some people can tolerate certain things others can and for me anything physcoactive. I had to do research of my own about the product that was making me feel like I was going to die. This could have been a very bad ending. I'm actually thinking and man this was a bad taste this ruined a whole day n nite but it was very traumatizing so I don't know what they will do about it but if it was my fault do that to someone I would give a full refund plus add to that for causing that customer such scary...

I grabbed something that I didn’t want and tried to get a refund for it. The lady had trouble getting the refund and when she had it on the credit card screen it didn’t work. She accidentally gives me a receipt that she says I CAN COME BACK ANYTIME TO REDEEM WITH so I accept it and move on. Few days past and I go to the place and try to redeem the receipt and the lady tells me she can’t because she doesn’t have access to do it and for me to come back at a later date to redeem it. I’m a regular customer and I just think this is ridiculous. So much time wasted to be told twice I can’t get something because of what THEY DID. Wow. Other than that...

This place is a scam. They've sold us three defective vape rigs and refused to take any of them back or exhange them. Even though the lady remembers selling them to my husband and we can show credit card records showing we bought them there. Oh, and they don't sell coils for some of the vapes they sell. Don't waste your money on garbage that stops working after a week. Go to a...