America's Best Contacts & Eyeglasses — Local services in Garfield

This is the 2nd time I've gone there the 1st time I only had an eye exam and it was fine. This time I decided let me try to get glasses so I went in thinking I was going to get 2 pairs of glasses with the free eye exam and my contact lens exam and my insurance would cover it and I know I had to pay something out of pocket but no big deal. I had the exam Dr. Wang very nice gentleman seems to be quite thorough. After the exam I went out and started looking for frames I actually found 2 pairs that I really really liked that were on the 2 for 69.99 wall but when I sat down with the girl she told me that they were 2 for a 112.00. I was a bit annoyed but really really liked them so I conceded. Then I gave her my insurance information which I made sure I checked before I went in there and she told me that with there system I only got a discount it didn't cover anything. I have United health care global not only does it cover a full exam it gives me discounts on any additional things I want to put on lenses. Unfortunately all I ended up receiving was an insurance plan discount of $5 off of the repeat contacts lens exam and then an estimated insurance payment of $45 so I still ended up paying $39 for the exam. Fast track a week and a 1/2 later my glasses came in. I went in the young man that helped me was very nice gave me my glasses and I left the store and then went straight home to try them on and inspect them. One pair is great... the other pair The pair that I really really love has some sort of film on the front of it on the sides outside of the lenses kind of looks like when you get hair spray on a mirror so a whole bunch a little little dots that you can tell something was put on it and not taken off. They look like someone wore them for a couple years... I didn't wanna try to fix it myself so I went back over there and the assistant manager was helping me. I showed him the glasses and told him the problem, he tells me OK takes them puts him in some machine when they come out of the machine he takes them over a rinses them in the sink comes back over and dries them with paper towel rubbing the sides.. Then I can see him rubbing on the sides rubbing rubbing rubbing rubbing he couldn't get it off but he kept trying. When he hands them back to me and I tell him that its still there and I can still see that it's still there and he goes yeah that's just from the coating that they sprayed on the lenses. Well guess what the lens package I bought comes with uncoated lenses so now I'm very very upset because he lied right to my face he knew there was something wrong with the frames. All I wanted was for him to say I don't know what that is let me swap out the frames for you the lenses are already done. So now not only will I not recommend this place I won't ever be going back!!!! So...

NEGITIVE STAR REVIEW!!!!

This place is by far the worst I've ever done business with. I went in around 2nd to last week of April to get my exam. I picked out 2 sets frames for $69.99 and was talked into adding all these extras features because supposedly my current pair had them. They told me 2 weeks for pick up. They called me literally at end of week(about 5 days) telling me their ready. I went in 3 days later and when I put them on I felt crossed eyed and the guy basically told me that can't be because the prescription matches what I was prescribed. He then says maybe it because your old lenses are more centered. He then tells me let me send them back out to lab and get them adjusted. We'll call you in a week when they come back in. Almost 3 weeks later I haven't heard anything and I called them on Friday and was put on hold for literally 10-15 mins with a brief pick back up to be told in a rude tone HOLD ON WE ARE STILL LOOKING FOR YOU GLASSES. They finally got back on the phone and said these were a reorder right. That's why we had trouble finding them but yea they're here when can you come. I told them this week and questioned why no one called to tell me they came in and the lady said they just came in. I went to pick them back up today and yet still the lenses aren't right still feel cross eyed. The guy then starts blaming the lab people they work with saying THIS ISN'T OUR FAULT YOU HAD TO MAKE 2 TRIPS HERE AND I'LL SEND THEM BACK OUT AND YOU'LL HAVE THEM IN 1WEEK OR WE CAN MAIL THEM TO YOU IF YOU DON'T WANT TO MAKE THIRD TRIP. I then said NO I will not come back and how do I know they'll be right. So I ended up getting a refund for all but the extra eye exam they talked me into getting.

I HAVE WORN GLASSES FOR OVER 25 YEARS AND NEVER HAD A PROBLEM WITH MY GLASSES OR PRESCRIPTION.

And to top it off while was there 4 other people were complaining about their glasses not being right or...

I visited America’a best in Garfield, NJ last month. Upon entry, the staff takes your temperature, gives you hand sanitizer, and discusses your reason for visiting. The doctor who performed my eye exam was professional and most importantly, great at her job. She got my prescription correct, which unfortunately isn’t always the case and I’ve had many problems in the past with my prescriptions. Before this visit, I liked Warby Parker the most but because of the pandemic, I chose to try America’s Best because it was a smaller store, with less foot traffic than Warby Parker in NYC. There were 3 promotions: 2 for 69, 2 for 143, or 2 for 169. I chose the 2 glasses for 143$ promotion. I purchased: eye exam, anti glare reflective coating, UV light, anti scratch coating, and a warranty for 2 eyeglasses and the total cost after insurance was 167$ (For 2 eyeglasses!). This is the cheapest I’ve ever paid for glasses because I like to get the add-ons like anti-glare.

Overall, I recommend America’s Best in general. Garfield location is great because the staff is friendly, the doctor gave me the perfect prescription, they accept most insurances (call your insurance prior to visiting) and they have a wide selection...