JAM Burger — Restaurant in Garfield

Honestly if I could select no stars I would after my experience tonight. I ordered 5 items over the phone, very simple. I picked up my order, got home to find no labels on the burgers. I ordered a veggie burger and a regular burger. I’ve never ordered take out before from a place who doesn’t label their items. I opened the two burgers and couldn’t distinguish which one was the veggie burger as they appear very similar. Also, the regular burger was not supposed to have tomatoes and both burgers did so that made it harder to figure out which was which. My boyfriend bit into both and couldn’t tell. Also, we received an order of regular fries and an order of sweet potato fries when I ordered two regular fries. I was very unhappy and confused as to why they didn’t label the burgers. I called and explained that my order was incorrect and asked why they wouldn’t label the two burgers. The person I told was very snotty and rude saying she didn’t do anything wrong, that she put the order through and the cook messed up. Instead of apologizing she kept focusing on the fact she wasn’t the one who did it. I told her I wasn’t blaming her because the items on my receipt were correct as I ordered with her initially. When I asked if they label their food, she said they never do and that I should be able to tell which burger was the veggie burger based on thickness. I went back and asked for two correct burgers and an order of regular fries. I emphasized that I should not have to open each item to see what it is, especially as a vegetarian. Even regular burgers and other items like that should be labeled. What if there are multiple items in an order? People shouldn’t have to open each one guessing which is which. Also, the cook was there and I told him my receipt had the correct items but my order was incorrect and he said the order got messed up because when the tickets print they don’t always say the “no tomatoes” or “add pickles” when he’s making the order. I said what do you mean? That makes no sense and I don’t understand. He repeated that the tickets don’t always say the specifics of the order. He sounded ridiculous. The cook’s excuse about the ticket system made no sense at all. Then I had to wait there while he cooked the correct food. As he gave me the bag I asked him if he labeled the veggie burger and he said no. Instead he said here look open the veggie one, you can see it’s thicker and it smells different. I told him I understand what it looks like and how it smells because I’ve had this brand of veggie burger Beyond Meat before. That’s not my point. My point is after all that happened he still couldn’t take 1 second to label the damn burgers! I said I don’t understand what the problem with labeling is. I left and when I got home I saw the burgers were correct, but was not given an order of fries as I was supposed to. I thought he had put them in the bag but no. SO this was the first time I ordered from this place and it will absolutely be my last! This was such an unpleasant experience. DO NOT...

Straight to the point, this was one of the best burger joints I've ever been to.

Atmosphere: JAM Burger really emphasized their name in both the food and the setting of the restaurant. The smooth RnB in the background partnered with the simplistic wall decoration followed by an impressive album collage above your heads made me feel as if the food wasn't good - and it surely was spectacular but we will get into that later - I would enjoy just as much to stay there, order a shake and get some studying done. Not to say it is a coffee shop because it's not, but there was a comforting feeling to the entire place.

Food: The burgers were devine. True culinary masterpieces. I tasted and savored every bit of the Bodega burger I ordered. I also added some extra bacon on it - I do love extra protein - but the fact of the matter is I would order every single burger there if I could (and I will). I am not sure what the dynamic was, but I had the feeling that it was a husband and wife running the restaurant together, and you could feel the love and synergy that they have through the food.

Service: spectacular. I am not sure if I was speaking with the owner, but the man I was speaking with made me feel more like I was talking to a distant cousins catching up on old times by the grill rather than an exchange of goods and services. We had an enjoyable conversation about food (really, we were ranting on fake meat pretending to be real meat), and to my surprise, the food came out faster than our conversation lasted. The shakes (one strawberry shortcake and the other the JAM latte) were fresh and filling.

This was the first time I stepped into this spot, but it surely won't be the last. I hope for the best for JAM Burger. I will take all my family and relatives here if they ever visit me here...

I recently had the pleasure of dining at JAM Burger, and I must say it was a delightful experience from start to finish. The ambiance of the place set the stage for a relaxed and enjoyable meal, and the attentive service only enhanced the overall positive impression.

I opted for the "Bodega" burger, and it exceeded my expectations in every aspect. Priced reasonably at $12, this culinary masterpiece showcased a harmonious blend of flavors and textures. The Jack Cheese added a rich creaminess, while the Sweet Plantain provided a delightful sweetness that complemented the savory elements perfectly. The Fried Egg added a satisfying richness, and the Red Cabbage offered a crisp crunch that elevated the overall texture of the burger. The Garlic Sauce tied everything together, providing a flavorful cohesion that made each bite a culinary delight.

Beyond the exceptional food, the service at JAM Burger was notable. The staff was friendly, attentive, and displayed a genuine passion for ensuring a positive dining experience. Their knowledge of the menu and willingness to accommodate special requests added a personal touch that is often hard to find.

In conclusion, JAM Burger is a standout establishment that not only delivers on the promise of delectable burgers but also provides a dining atmosphere that is both inviting and comfortable. The "Bodega" burger is a testament to their culinary creativity, and the overall service reflects a commitment to customer satisfaction. I wholeheartedly recommend JAM Burger to anyone in search of a memorable and satisfying...