Walnut Creek Outdoors — Local services in Gas City

• HORRIBLE, UNPROFESSIONAL, DISRESPECTFUL SERVICE *

I have recently purchased a brand new Sig P365 pistol from the Walnut Creek Outdoors online store. Prior to placing the order, I specifically called the store to confirm that the firearm being sold is new with no condition issues. I was told that they have three in stock and was assured that they are all brand new.

After finalizing the order, I received a request from Danny (online sales) for a copy of the FFL dealer license, after which he sent me a confirmation with a tracking number. So far so good.

Approximately 5-6 days later, I received a notification from the carrier that the firearm has been delivered to my FFL dealer. Since I went to the store shortly after receiving the notification, the FFL dealer staff had not yet had a chance to process the item, so the package was opened with me present in the store. After opening the case, I discovered that my brand new firearm has multiple scratches on the right side of the slide.

I quickly took a few pictures and asked the FFL dealer staff for a recommendation of what should be done in a case like this. They told me that this issue should be settled with the seller. So, i completed the transfer, went home and called Walnut Creek Outdoors, looking for a reasonable resolution.

First, I spoke with Tanner from the retail store. After I explained the issue to him, he said "it must have cоme scratched from the factory." I seriously doubt that, but regardless - that's not a customer's problem, is it? Furthermore, I was told that Danny, who processes the online orders, CANNOT BE REACHED BY PHONE and can be contacted only via email. Nobody else but Danny can resolve this issue for me.

Ok, I thought, not a very good level of customer service, but I'll work with your processes.

I reached out to Danny via email, explained the issue and attached several hi-resolution images showing the extent of the damage. He quickly responded, stating that the firearm did not leave their warehouse in this condition and suggesting that it was damaged by my FFL dealer, so I should "get them to admit it." I responded that I was there when the firearm was unpackaged, so I know for a fact that it arrived this way. So, I said, I would appreciate your support in resolving this matter - either a return and replace (covering all shipping and transfer costs) or a reasonable discount given the condition of the firearm, as is typically done, for example, when a floor model or a unit with cosmetic imprefections is being sold.

Danny went on to sending multiple emails to my FFL dealer asking if the damage was done by them and misrepresenting what I had written to him to avoid responsibility. When the FFL dealer copied me in the conversation, Danny "thanked" them for "copying the customer on our private communication" and stated that since "... the transfer has been made, the condition of the firearm is between the two of you."

After receiving this response, I was no longer interested in dealing with Danny in any capacity. I called the store back and requested to speak with the CEO of Walnut Creek Outdoors, Jim Norton. I was told that he wasn't in the store at the moment, but if I leave him a voice message, Jim will call me back as soon as he gets in. I never received a call from him.

For a company whose website claims to have "... best of all great customer service to local and online customers throughout the world" -

• HORRIBLE, UNPROFESSIONAL, DISRESPECTFUL SERVICE.* Think twice before purchasing anything from Walnut Creek Outdoors, especially their online store.

I reached out to the firearm manufacturer, Sig Sauer, who have promptly offered to take care of the issue directly. I will also make sure that Sig Sauer is aware of the kind of service Walnut Creek Outdoors is offering to...

I ordered some bullets for reloading last week and it ended up being one of the worst customer service experiences I’ve had in a long time. It didn’t start out that way. Originally on the order, there was a typo for the address. Surprisingly, a woman from Walnut Creek called to address it and correct it due to the original input not showing as an actual physical address. I thought that part was great. My order showed delivered Saturday July 18th but wasn’t in my mailbox or at my door that day. I also checked a security camera and no package at all was delivered 15 minutes before, during, or 15 minutes after. Thinking it was a scanning mistake, I waited until Monday to see if it would come then. When it didn’t, I called Walnut Creek and informed them of what happened. I was then told “once it leaves here it’s out of our control”, and that was it. No effort to help at all on $110 worth of missing items. I opened an investigation with USPS and also emailed Walnut Creek customer service telling them that if they’re not willing to help, I would like a refund or I would be filing a claim with my bank, to which someone named Danny replied and told me that I’d have to “do some legwork” to find the missing package or speak to my mail carrier and she could provide me with a “treasure map” to where she left it, among other ridiculous things. Basically refusing any responsibility for the missing package. USPS contacted me yesterday and told me that it was actually sent to the wrong address, even after speaking to someone and supposedly having the typo corrected. They tried to retrieve it, but like these things usually go, that wasn’t possible. So once it was all said and done, it was in fact Walnut Creek’s fault, although according to some other reviews they’re never going to admit that. Danny from customer service seems to be pretty good at shifting the blame. Don’t get me wrong, these things happen. Even as an occasional seller myself, it’s my responsibility AS THE SELLER to help a customer get what they paid for. I’m sure it’s rare for this to happen with Walnut Creek. Just know that if it does, you’ll be completely on your own. The ridiculous email I received is pictured here, you can decide for yourself whether to deal with them or not.

In response to the “owner”.

Yeah, I totally scammed you and then went to reviews to let everyone know. Grow up, dude. Your customer service is non existent along with your people skills. For the record, YOUR employee found the typo and YOUR employee reached out to me to correct it, which I thought was great. I mentioned that in my review. However, in the end she actually DIDN’T correct it and you chose not to help in any way whatsoever. Let’s not forget to mention that I only got my money back after contacting my bank. You didn’t refund my money but I’m sure your “customer service” cost you in the end once that chargeback hit. Your response to my review just makes you look even...

Terrible experience all around trying to order my first muzzle loader, so bad that I am writing a review for the first time in my life. I ordered a CVA muzzle loader rifle on their website and they have been giving me the run around for the past few days. First I got an email and voice-mail saying they had to confirm my information. I live in a tipi for climate and sustainability reasons as well as the cost benefits and move around periodically with my work as a field biologist and prescribed burning, therefore I have to use my friends' addresses for things like my bank account and shipping addresses for orders. So it makes sense that they would want to confirm my order. I tried to call their number that they told me to call back and only got a machine saying their operators are down and the extension they sent in the email was invalid. They finally called me again yesterday and confirmed my information and said I was good to go. Then this morning I see that they canceled my order, so I emailed them thinking there was a mistake. They emailed me back saying that they canceled my order because they think I might be a scammer. They lied to me on the phone and didn't even give me the courtesy of telling me why they canceled the order until I sent them multiple messages. Just because I don't live in a traditional home shouldn't mean i can't get a muzzle loader to go hunt deer with this season. Sad thing is I'll probably still buy the gun from them and just have someone else order it since I'm having trouble finding the specific muzzle loader I was wanting...