Abruzzi Design Studio — Local services in Gibbsboro

8-25-17: I paid for a countertop, backsplash and threshold in April of 2017. It took Abruzzi about a month to complete the counter. Then, I couldn't get the rest of the work done because supposedly they had a fire of some sort which delayed some of their work. Understandable. I was told to be patient and they would not forget about me. Months pass and Stephanie actually called me asking for the other half of payment in August to which I replied that the work was never completed. Apparently I was forgotten. Took them until August 2017 to complete the backsplash, after which I was nice enough to pay them for the remainder of the balance in anticipation that the threshold would be done that week as well. That was my mistake and it's nearly September 2017 and I'm still waiting on the threshold.

Every single time I call I get the run-around about how everyone is busy and they'll call me back. They rarely do and if I'm lucky enough they call and tell me someone can "probably come out tomorrow," but out of the 4+ times I've been told that - nobody shows up and even worse, nobody will call me to update me at all. Then. when I call they treat me as though I'm bothering them. I guess they can't stop making sales long enough to complete a paid job.

I called two weeks ago and spoke to Max, and gave him 4 open days of availability (Tuesday through Friday) where I was available to have an installer come to complete the work. I called weeks in advance because they don't seem to have time for people who have already paid them but still they could not complete the order. It's now the end of my 4 days of availability and my order remains unfilled. I've called 3 times just today and nobody will speak to me. Avoid this place at all costs, they will take your money and wont honor their appointments.

Update as of 9-14-17: work was finally completed on 9-9-17 - the final piece (threshold) was finally installed, completing my original order from April 2017. The owner, Tony, apologized to me for the wait and completed the threshold himself after seeing my review, I'm certain. I do appreciate the apology, but the extremely long wait is surely not an industry standard. He explained the company had gone through some difficulties, which I won't go into here and because of this they couldn't fulfill my order in a timely fashion. However, the carpet leading up to the threshold still remains unsecured so I'll have to hire someone to tack it down and trim the excess carpet or do it myself. No big deal, but something I'd expect to be done considering the amount I was charged as it's relatively quick and simple to do. Guess he didn't have the tools on him to complete it. Oddly, all this week, the owner continues to call my phone when I'm at work, leaving voicemails asking me to remove my negative review, which I already had done on Facebook. I had no luck in getting a call back when trying to get the work completed, however once my review is visible, I'm getting calls daily. Because of this, I feel as though potential clients deserve to be aware of the inconvenience that they may be subject to when dealing with this company. I would never choose to deal with this company in the future and I sincerely hope they improve their customer relations as a result of my feedback. For the price that I paid, the service provided was far from sufficient. The countertop is good so far though, no...

We went here expecting someone to come out and talk to us about tiles. That never really happened. We felt a bit overwhelmed and weren't even sure which sections to look in so we decided to go somewhere else. After speaking to someone at another tile shop and understanding specifically what we wanted, we did end up coming back here and trying to get a better price for tiles. I believe that was a huge mistake on our part because after purchasing stuff from this store, we ran into several issues. First, when we arrived to pick up out tiles, we were told that they couldn't find them and we would have to wait for someone who knew where they where. Once that person came, she explained that it was very inconvenient that we decided to pick up our tiles on a Saturday because they were understaffed. (So understaffed that we needed to wait for her to come back from her lunch break) Once they found the tiles, they told us no one knew how to operate the forklift so we needed to carry the boxes individually and load them into our car. After we got home and unloaded, our contractor realized that half the tiles were the wrong colors, so we had to call the company back to get things resolved. That took until the following Wednesday while we had contractors waiting to do work. Another side note, we tried to get some marble saddle and shelves but they never were able to get back to us about them so we went to floor and decor and got those. We would not recommend doing business with...

We hired Abruzzi to do a full kitchen remodel. We were very happy with the results and it was a pleasure working with the Abruzzi team.

Personnel: Abruzzi is a "one stop shop" so it made the entire process very easy and streamlined for us. Tony (the owner) is a good ans honest person. He has been in the business for a long time and was onsite a lot, keeping an eye on things and making sure we were happy. Jill (the designer) was great to work with, has a very good eye for design and was very responsive throughout the process. The crew handling demo and install were very professional, clean and precise. Tony handled all the subcontractors (electrical, plumbing, flooring, etc), and they were all very high quality.

Workmanship: The result is beautiful and we couldn't be happier. We live in an older house, so a "cookie-cutter" approach would not have been possible. Abruzzi delivered a customized result, which has really transformed the space. The cabinets, countertops and tile are very high-quality and the installation is flawless.

Budget: Pricing was competitive given the quality of the work and materials and the experience of the team. Tony stuck to the budget that we agreed to upfront.

Timeline: The project was finished in a timely manner and within our expectations. We will definitely be using them again for other projects and highly...