CVS — Local services in Gibbsboro

Unfortunately, this CVS has gone downhill recently in terms of the behavior and lack of professionalism shown by some of the pharmacists and pharmacy techs and therefore my 5-star review from 2014 is no longer valid.

When Pat (who retired) and Clarita (who was moved to a higher volume CVS location) were the Pharmacy Managers, I had no problems with medications being filled, getting refills called into my Dr's office or getting a phone call if they were low on stock of a medication and had to give me a few pills until the full 30 day supply was available.

Fast forward to 2018 and into 2019: Everything fell apart in the pharmacy when Clarita left. NOW, when I'm out of refills and need a new e-script from the Dr's office it's a NIGHTMARE! The Techs or the Pharmacist swear up and down that they've NEVER gotten authorization from my Dr and that I need to call my Dr, who in turn tells me that they have already sent the e-script to CVS.

At first, I blamed my Dr's office for screwing up, only to find out that a Tech or Pharmacist dropped the ball and ignored the refill authorization!!

HOW did I discover this? I spoke to an after-hours nurse at Advocare who is affiliated with my Dr's office and she tells me that Judith the CVS Tech was extremely rude and callous when the nurse tried to find out why a prescription that was sent to CVS multiple times wasn't received and filled. Turns out the prescription WAS already at CVS but was overlooked by the Tech. Seriously?? CVS Corporate: Please terminate her. The Advocare Nurse actually said "she probably shouldn't be working at CVS". I'm not even joking here, so CVS Corporate, wake up and smell the rotten pharmacy staff.

Another problem area in the pharmacy is one of the Pharmacists, a harsh young Asian man named Brian who seems to enjoy treating people of color rudely and callously as well. He is a strange person with horrible people skills.

After calling the pharmacy today and confirming that I would be there in 1.5 hours to get 2 refills, I had to find out that "Opps, we don't have enough to fill a 30 day supply of one of your meds". They didn't bother checking inventory to confirm available stock when I called?? WTF?

So I got home and called Shawn, the store manager, who explained that there will be some pharmacy staffing changes within the next week or so. New Pharmacy Manager and new Staff Pharmacist(s).

We'll see if things improve, if not, I may just switch to Rite Aid...

This Cvs Pharmacy doesn't deserve not one star. I had the Worst experience at this pharmacy while picking up my prescription. I came to the drive through to pick up my prescription my copay for it was a bit expensive so I came inside the store with my discount prescription card to see how much cheaper it would be an employee Judith came to help and instantly had an attitude took my prescription card and told me it would have to wait a half an hour to check the price because it was busy. I had to step out of the line while she helped 3 other customers that I was ahead of and I sat down she looked at me when and continued to help the next customers in the drive through. It wasn't until another employee asked me if was being helped I explain to her the situation she looked up the price it took her less than a minute to tell me what I needed to know. I don't assume people are racist but she definitely treated me differently out of all the customers that was there being helped I was rushed out of line as if my time wasnt as valuable as any other customers and she was very rude to me with her tone and not once did she apologize. Judith did a poor job of representing cvs pharmacy. I hope the next young black African American women doesn't get discriminated because that's exactly what...

The red headed pharmacist is so rude and nasty and has a superiority complex. My dad is disabled and in pain and sometimes gets prescribed pain medication. EVERYTIME I go to fill it it takes forever because she says "i have to speak to the doctor because I have questions". Its a pain medication so I understand slightly, but he is only prescribed a few, not an insane amount, and not even weekly. Its after a hospital release for pain management. He had a botched spinal stenosis surgery 2 years ago, and this last time they jerked us around, my dad got angry as he should because I wasted my time driving all the way there with my 2 kids 4 hours after they said it would be ready for it not to be done because she didnt interrogate the doctor yet about why he prescribed a medication. I even waited that long because i knew from previous experience she was going to screw around and "talk to the doctor". She told my dad if he comes with that script again she wont fill it. I can see from other reviews others have had some issues with her too. Maybe we wouldn't have to wait 20 minutes in the drive thru line and scripts wouldnt take forever to fill if she spent more time filling medication instead of arguing with patients...