Women's Health Services of Maryland — Local services in Glen Burnie

Definitely looking for a new provider after this last visit. I have been here four times now, each experience worse than the last. 2 out of the 4 visits were due to mistakes the male doctor made or just bc the doctor didn't care to listen to my symptoms and I had to do retake this specific test a total of 3 times. I could understand maybe twice. I knew the first test would come back inconclusive after telling the doctor I had of my symptoms and found it weird when the doctor told me he saw nothing...so i expected a second test, but the second one hurt really bad (telling me he wanted to get a good sample, which clearly he did not get) they gave me antibiotics finally the second time of going there, after ignoring my symptoms, to be told I have to come in a 3rd time. Not like this type of test is super comfortable either... This last visit was over my birth control...Sure he gave me a new one to try out...that is what the 1 star is for although I wish I could leave no stars. It was the mannerism of how this doctor interacted with me when telling him how the pill was giving me very bad reactions. Rashes, acne, fatigue. He did not appear concerned that I have been bleeding for over two weeks and a half weeks or that I have been having mass amounts of back pain and been light headed for almost going on a month now...Didn't even bat his eyes at the reactions I was having, nor recommended anything for the pain. Just didn't address it at all. I was instead offered the IUD today, which sure is another maybe solution, but isn't really addressing my concerns and I am not looking to shell money out for a "maybe" solution. I am not a lab rat and you as a doctor are not a salesman. He was not engaged in the conversation at all, showed absolutely no empathy, even walked out of the room before I was finished asking questions about the new pill he prescribed. It was just a very unprofessional experience. Looking for a provider who actually can hold a conversation about solutions to my issues vs. just throwing me a new medication, just to get me to leave. I went on this medication to get rid of the symptoms of everything I described about and it made it 10 xs worse. Why pay a copay to have a two minute (if that) conversation, where it appeared the doctor would have rather been elsewhere or that I was wasting his time ...just to switch medications and have no actual medical advice given. If someone is paying you for your time, they expect you to do your job which is to show concern, medical advice and be knowlegeable of the medications you are prescribing based on symptoms I am having. The overall experience was very dismissive. You couldn't even pay me for my time to consider...

The customer service, or lack thereof, needs desperate improvement! From misinformation to failures in preparing or following up with patients for procedures is at least unprofressional and at most negligent. To schedule a patient for a procedure a month before the procedure and not contact them once to provided vital information about what is required for the procedure is horrible practice and a complete display of incompetence. With all of the time in between the scheduling to the actual procedure day, no one seemed to be aware that I would need prescriptions and blood panels for a procedure that is minimally invasive.

3 hours before the procedure was to be performed someone called me to confirm the appointment. 15 minutes later they called again to tell me that they could not perform the procedure because I was supposed to have blood work and prescribed meds days before the procedure. I have no clue why this top secret information was withheld from me in the month leading up to my scheduled appointment. I had taken off from work and arranged my schedule for recovery and paid in full for the procedure up front at the time it was scheduled. The doctor never had an actual consult with me. In fact, the nurse or someone in scrubs took pictures and texted them to the doctor and that was my consult. I should have know better when that was done in that manner. The doctor did not even speak to me face to face after the to tell me that I won't get to have my procedure. He spoke to me at the front desk by phone to tell me that he is not sure why no one called to provide this vital information far in advance of my appointment. I even called them 2 days before because I wanted to be sure that I was not missing anything. The receptionist said someone would call be at 12pm to give me information, it never happened. So I called back at 3pm and asked why hadn't I heard anything. She said she's not sure and she would have someone call me right back. I refused to hang up this time and she finally put someone on the phone who explained that I didn't needed to do anyanything additional for the procedure. This procedure was planned for a specific event that I am attending next month and now my entire plans have been grossly impacted by this sudden unprofessional experience with Women's Health Services of Md debacle.

I would not recommend that a pet owner takes their dying dog to this establishment. In fact, their poor reputation precedes them. When I went to a much more professional and upscaled practice and explained my horror story, they knew exactly which practice I spoke of. They had already heard of the unorthodox manner in which they "practice". I will spread...

I REALLY wanted to love this place. Mainly because they have SUCH convenient hours, and are located very close to home. I will list pros and cons in the hopes that this gives a very accurate depiction of my experience here. PROS: They have wonderful hours that work with a busy working woman's schedule. I was easily given appointments after hours without having to take days off of work. And their online check-in process is convenient. I wish I knew the nurse's name, but she did all of my blood drawings....she was extremely personable, friendly, and overall welcoming. SHE is the reason why I am giving this 2 stars.

CONS: The front desk is very inattentive. They will talk amongst eachother, and finish personal conversations, all while I am waiting to ask a question. Honestly, they seem to be a bunch of college kids who are mainly there just to socialize. Their phone etiquette is no better. At times, they will randomly guess a response to my question instead of waiting and calling me back, and not once have they ever passed a message along to the doctor for him to call me back (or so the doctor says when I ask if he ever received a request for call back). This is our first pregnancy, so we have no idea what to expect. Expectations are not laid out. We just come in guessing what needs to be done next. At our 16 week appointment, the Doctor used a Doppler (the same one I own), listened to the heartbeat, told me that it sounded good and sent me on my way. We had to ask if we could see the baby...what does "good ' mean? Are we measuring on schedule? I know 1st time moms can be annoying, but it would be nice to get a LITTLE more information, our appointment would have been a total of 10 minutes if I didnt ask for an ultrasound. The Doctor, while he seems knowledgeable, does not seem very willing to listen. I have found myself being cut off when asking questions or explaining answers. I have a blood condition that i explained to him, I had the paperwork from my previous doctor to show him. Yet, on our second appointment, he let me know that I have a blood condition that needed to be discussed.....did you not listen to anything that I told you the first time? I understand that there are many patients, but a quick review of my medical records would have told him this.

Ultimately, we decided to find another OB. This is my first, and may be my only pregnancy. I want to feel like my doctor and I have a relationship. This may be the place for someone interested in going in, checking things out, and leaving. But, this was just not the...