GLENCOE SMOKE INC — Local services in Glencoe

EditedI am editing my review as I have seemed to run into a problem that should be addressed. Earlier this month I stopped into the Smoke shop and noticed that they had a “Studenglass” on display and was on sale. I have been wanting one of these units for a while and seen that the store had this unit listed for $229 plus 25% off. I was excited as everywhere you look they go used for more than this price, and on Studenglass they are going for $599. I used Facebook messenger and contacted the manager of the store asking if the Studenglass was in fact part of the 25% off all glass sale, and I was told yes. On 1/7 I went into the store and asked the guy behind the counter if I could get the Studenglass from the case and that I would like to buy it. I told him I was shocked at the price considering they go for $599 on the store’s website. I guy helped me check out and I was on my way. Fast-forward to this week. I was looking on Studenglass’s website about accessories and seen that they said I could register a purchase. So when I clicked on the link to register the website asked me to input the serial number from the unit. I looked all over the unit and didn’t see anything. When I looked up online it stated that the SN should be somewhere near the stem or on a holographic sticker on the bottom. I looked all over the unit trying to find the SN and couldn’t find it. So I emailed the company and asked if the unit was real as it was missing the SN. Today (1/23) I got an email response from Studenglass saying that there should be a SN on the box, which when purchased there was no box, only a travel case. Or the SN would be found as previously mentioned. I emailed them back with a picture and stated it was no where to be found. I got the email back (Provided in this post) stating that they have NEVER produced a silver unit and that in fact my unit was a fake. Knowing this I called the store this morning when they opened. The same male that checked me out answered the call. I asked if I could speak to the owner or get contact information for him. He asked what it pertained to and I told him about a purchase that was fake coming from the store. I was informed that all sales are final. I told him that was unacceptable as they sold me a fake unit. I than asked if there was a manager I could talk to or get a number for. He than gave me the stores manager cell.

I called this morning (1/23) and explained everything that had happened prior to the manager when she answered. The manager was nice, understanding, and vary friendly. Anyone who is reading this, she was amazing and I truly feel bad for her being in the middle. She stated that she would call the owner and see what he had to say. A little later I got a call back. Paraphrasing I was told that the now owner bought the store from another person and that he was unaware of the fake, but it boiled down to not his problem. I was told he would give me $100 instore credit and wanted the unit back. I told the manager I felt that was unacceptable as I was still loosing out on my end $100 for buying a fake from their store. She was understanding on the fact and offered another 50% discount on top of that giving me essentially a $200 instore credit. I told her I would like my money back and would return the unit. The manager stated she would call the owner and talk to him. I little later I got a call from the male employee from the manager’s cell. The male employee was rude and told me that I knew what I was getting. He stated I made the comment about it being so cheap. I told him that I would like to talk to the manager, and when asked why I told him he was being rude. He started to say the manager is…. Then stated that he was making the call for her. I reiterated that I would like to speak to the manager (As I could hear her in the background). To which he handed her the phone. I was told the owner would do $100 cash back and $!00 instore, and she was informed that if I had counter offer or issues to hang up on me.

What kind of owner...

My name is Tammy Parks and I visit the glencoe smoke shop on a weekly basis and I find the various products they have for sale of great usage for my chronic pain the employees all seem very nice and helpful especially Rhi as I call her she love to point out new products that will help me and I am very greatful for the help and her friendship so when in need of nicotine, Thc ect....I highly recommend the glencoe smoke...

They sold me gummies and led me to believe that they included CBD. Got home and used magnifying glass to read label and nowhere does it say CBD. $40 for candy gummies. Total ripoff. I bet they won't let me return them either. $80 and I'm a fixed income senior. 1 container...