So I came in to get a replacement pod for my vape because mine had been leaking, I told her I had a nord x and needed the replacement pod. She right away grabbed it like she knew what I meant, I bought 2, paid walk outside to swap out my coil and realize it’s the wrong one for the new pod so I go inside and ask her to give me 2 of the correct coil for the new pod. She sold me two that don’t fit, I went in to try and swap it out and she tells me they don’t have it. Then FaceTimes her boss who told me the girl is new and can’t give me my money back after selling me four of the wrong products….. but that I can come back in the morning for a refund. What kind of customer service is it where you have people working who don’t even know what they are selling to people. You should know if you work there about the products you are selling to customers acting like you know they will work. And if they know they don’t know what they are doing least she should be able to return the customers money if they haven’t left the store! That was a very annoying experience and a waste of my time and money… and still don’t have the correct stuff to use my vape. Edited to add I went across the street to cloud 9 and they immediately took care of me, exchanged the incorrect products out for the correct ones and didn’t charge me a dime for it. THAT IS HOW YOU TREAT YOUR CUSTOMERS. I now know to never shop at your store again cloud 9 will have my business and most likely...
Read moreIf you're looking for a fun and friendly experience, this vape shop is the place for you! The employees here are the exact opposite of what you'd expect, and they give off the vibe that they genuinely love being there and helping their customers.
Upon walking in, I was greeted with a warm welcome, and the employees were quick to offer their assistance. They were all dressed in vibrant colors and had smiles on their faces, making the environment feel welcoming and exciting.
As I browsed through the massive selection of vape products, the employees were very attentive and gave helpful recommendations. They were passionate about their products and excited to share their knowledge with me. They were also quick to answer any questions I had.
What sets this place apart is the excellent customer service. The employees went above and beyond in helping me find exactly what I was looking for. They were never pushy, and I never felt like they were trying to upsell me on anything. It was truly a customer-focused experience.
All in all, I had an excellent time at this vape shop. The employees were knowledgeable, helpful and passionate about their products. If you're looking for a great selection of vape products and an all-around amazing experience, this should be...
Read moreI walked in with my mind set on a certain product. After asking questions and getting honest answers I was sold on something else. What I was sold was cheaper than what I had my mind set on. The product he sold me is better than the product I wanted. He was honest about the product and didnt try to sell me something that was more expensive for his profit. He was very knowledgeable and courteous. As other customers walked in he acknowledged them and told them he would be right there. The prices are decent. The environment is calm and cool. This is definitely my go to shop for now on!! AND you earn points for...
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