Farmers Insurance - Jose Serrano — Local services in Gonzales

Does not return calls or e-mails. I have been a customer for over 10 years. The previous agent recently retired and this gentleman took over. I called him last month to remove a vehicle I recently sold. Did not return my call. I called last week and he asked me to email him the request. Gave me the wrong email adress. I was able to get the correct email from the farmers app. Sent him another email. Did not respond. Finally called the toll free number today to have the vehicle removed. Looking to take my business elsewhere after over 10 years of being with...

Jesse Serrano and Eric Villareal are very professional, have gone above and beyond for my insurance needs, and explained things in layman's terms. I shopped around for auto insurance at some of the major advertised companies on TV, and Farmers Insurance - Jesse Serrano Agency, provided me with a...

My recent claim was handled in a timely and efficient manner. My agent responded quickly and provided guidance. The Claims Dept. also made the process easy to understand from start to completion, and the options for reimbursement are appreciated. Thank...