AT&T Store — Local services in Goulds

Very poor costumer service, they just sell, if something goes wrong, that’s on you, they just don’t care about it, remember that when you walk into this store, they just take your money and provide nothing in return. Update on the review:

After several visits to the store trying to solve an issue with a defective phone they provided, after the manager sent us to an Apple Store saying they should solve the problem not them, they finally agreed that yes there was a 14 days returning policy no questions ask, so now they want us to pay them, a re stocking fee, being honest I am not happy with that but if I have to pay for sure I will not pay to an store that during 14 days have being trying to go around that warranty, it’s either an ATT policy to try to go around their own warranty or the managers of this store are really non ethical people, my advice will be ¡¡¡¡try to go to an store that’s really an ATT location, don’t just visit any place with an ATT authorized dealer!!!!!!!, they are not the same and service it’s even worse. Definitely do not go to this one specially, considering they are a...

I had the absolute pleasure of working with an AT&T Yili customer service representative who truly went above and beyond to assist me. From the moment the conversation began, she were incredibly friendly, knowledgeable, and patient. It's rare to come across someone who not only understands the details of their job but also genuinely cares about the customer experience — and this rep delivered on every level.

Yili listened carefully to my concerns, explained everything clearly, and resolved my issue efficiently without making me feel rushed. AT&T, if you're reading this: this rep (Yili) is a total rockstar and a true asset to your team. Please recognize her for exceptional work!

Thank you again for turning what could have been a frustrating situation into a smooth and positive experience. ⭐⭐⭐⭐⭐ My future Apple iPhone 17...

Not only did I have to wait an hour and a half for anything to be done. Because they were having issues figuring out what they did wrong on my phone. They accidently disconnect not only my Sims but the other Sims card on the other device on the account (which said person was at work and NEEDED the phone to conduct their work) but in the end I couldn't buy the phone I was trying to perches because the system didn't allow it because sometimes sort of messup with the, again, because they messed up the system didn't allow the barcode of the phone to go through but that is the only samsung active 8 they had in stock. This is the second time I come here and they don't have much in stock...