K Studio Salon — Local services in Grand Forks

Let me start by saying I had an appointment booked with Laney, and the way she handled the cancellation was completely unprofessional. I will not be booking with her again.

Here’s what happened:

I originally had an appointment with my usual hairstylist, but due to a scheduling mix-up, I wasn’t able to see her. A good friend recommended Laney, and when I checked her availability, I saw she had a 3:00 PM and a 3:30 PM opening for the service I needed — a full color. I scheduled through her link around 2:30 PM and received confirmation shortly after.

At 2:50 PM — just 40 minutes before the appointment — I received a text from Laney asking if I could come another day. However, she never clearly stated that she was canceling the appointment. I replied at 2:51 and 2:52, asking for clarification, but got no response. At 3:05, I followed up again to ask if we were still on. Still nothing.

Since I never received a clear cancellation, I headed to the studio. When I arrived, I saw someone working on a client’s hair inside, but the door was locked. I then went back to my car and texted Laney again to say I was there but the door was locked. No response.

As I’m writing this — now 4:11 PM, nearly 41 minutes after my appointment was supposed to start — I still haven’t heard a word from her.

Had she simply said, “I need to reschedule, I won’t be able to do your hair today,” I would’ve understood. But ignoring a client with a confirmed appointment is completely unacceptable. This was hands down one of the most unprofessional...

Makalya was literally worst person I've ever been to. Cut my hair jagged and not straight, after she said she would fix it straight for me. Cut my layers the opposite way of how I wanted, and instead of the short layers, gave me a jellyfish bob hair cut on one side and long on the other. Curled my hair so I wouldn't be able to tell she messed it up. Worst experience ever and didn't even listen to what I wanted....

I have nothing but good to say Clarissa came in to her salon on her day off to help save my daughters hair from a mess I created, and even after sat and talked for awhile she is the most down to earth sweetest person I’ve ever met. If anyone needs their hair done she is the first I’m gonna recommend you to. Thank you so...