
Let me start by saying I had an appointment booked with Laney, and the way she handled the cancellation was completely unprofessional. I will not be booking with her again.
Here’s what happened:
I originally had an appointment with my usual hairstylist, but due to a scheduling mix-up, I wasn’t able to see her. A good friend recommended Laney, and when I checked her availability, I saw she had a 3:00 PM and a 3:30 PM opening for the service I needed — a full color. I scheduled through her link around 2:30 PM and received confirmation shortly after.
At 2:50 PM — just 40 minutes before the appointment — I received a text from Laney asking if I could come another day. However, she never clearly stated that she was canceling the appointment. I replied at 2:51 and 2:52, asking for clarification, but got no response. At 3:05, I followed up again to ask if we were still on. Still nothing.
Since I never received a clear cancellation, I headed to the studio. When I arrived, I saw someone working on a client’s hair inside, but the door was locked. I then went back to my car and texted Laney again to say I was there but the door was locked. No response.
As I’m writing this — now 4:11 PM, nearly 41 minutes after my appointment was supposed to start — I still haven’t heard a word from her.
Had she simply said, “I need to reschedule, I won’t be able to do your hair today,” I would’ve understood. But ignoring a client with a confirmed appointment is completely unacceptable. This was hands down one of the most unprofessional...
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