Staples — Local services in Grandville

The staff I encountered at the store were very nice and helpful. Unfortunately the online ordering of Christmas cards was less than nice or helpful. The website did not allow me to drop photos onto the card after uploading them . When using the 'help' icon to try and figure out how to do it, it just showed me exactly the way I was trying to do it. I was more successful on my phone and was able to finish the ordering on my laptop. The website however kept gliching and did not save all my changes that I made with the card. When I went to pick up my cards the name on the back was not my own name but the names given in the original template. They said they would fix it and I would just need to come back to pick them up. I called the next morning to see if they were ready and had the most unusual conversation with the manager. After asking the girl who answered the phone if my order was ready and I informed her of the snafu from the previous day she put her manager on the phone. He informed me that it was my error and Staples was not liable for online orders that got mixed up. They were very busy and behind on orders so I would need to re-order and pay again for my prints. I was taken aback, so I just asked if I could take the prints with the wrong name and I would be fine. So he checked to see if they still had them. He gets back on the phone and tells me they have cards with the name 'Megan' on the back. I say- perfect that is what I wanted on them in the 1st place and I was simply calling to see if they were ready. He says- well yes they are here. Ummmmm, why did I have to get the 3rd degree??? I was not upset during the mix up but after speaking with the manager for no apparent reason, I was...

I had never been into this particular Staples location until yesterday. Walking in and past several associates there was no interaction at all initiated by any staff. I can understand this when the store is busy. The store was NOT busy by any standards. After navigating the atrocious "walkway" to get to the product we came in to look for we were disappointed to find out that it isn't available in store at this location. To be fair, I don't shop at Staple's often. So I approached a staff member who didn't let me finish my question to him before he began to speak into his microphone to ask another associate to come and help me. After waiting too long I finally noticed the in store computer right behind where I was standing (the associate didn't bother to mention that I could look there or perhaps walk me to the kiosk) and I was actually able to find the answer to my question before the other associate ever arrived. My wife and I were actually leaving when the second associate approached and asked what we needed. Not wanting to be rude we explained what we were looking for. He proceeded to look on the same kiosk I had just found the answer on and after one attempt of searching (with incorrect spelling, which is why it yielded no intended results) flatly told us that they couldn't get what we were looking for. I already found that they could in fact get exactly what I was looking for. However, I will not ever purchase anything from this store and it's unlikely I will ever support Staples with my business again. This store is a shining example of why retail stores are failing miserably. Filthy everything, staff who could not care less if they tried, disgusting...

I went to this store in person, it took an hour and a half for the person who attended me to make an order for a foil print monogram which is not what i'm complaining about. I called today (6 days later) to know the status of the order only to be told that the order was never placed. I needed these for my wedding invitations which needed to be sent out when the monograms arrived. Now, 6 days have been wasted and I have to make a complete new order because it is nowhere to be found. It is upsetting since no additional effort was taken to solve the situation and time for this is very valuable. I don't mind spending hours on doing something that shows results. Yet, taking 2 hours to do something for one of the most important events in my life, when i have a baby to attend to, breast feed etc and having the store's personnel simply state that the person who took that order was "covering and isn't from that store " as an answer, tells me that they don't care for their customers needs. The least i expected was to show some compassion and complete willingness to at least re-take my order, pretty basic if...