Cavalier Furniture — Local services in Granite City

Surprisingly legit!

I was skeptical about buying from this store but I'd been seeing their listings on Facebook Marketplace for months and gave into my curiosity. When I visited on a Thursday afternoon, the empty parking lot made me a bit uneasy. Inside, the main display area wasn’t set up like a typical store; instead, there were groupings of furniture haphazardly spread out in an otherwise undecorated store.

There were only a few other customers and staff around. The salesperson I spoke with seemed uninterested but was quick to assist when I asked for help. When he rolled out the items I requested, I noticed they were retaped boxes labeled as Amazon returns, which made me nervous about the purchase.

The one positive: the cashier was friendly and efficient. I loaded the boxes into my car, planning to inspect them at home.

To my surprise, everything was in perfect condition despite the rough packaging and weird store vibes. I'd actually recommend...

I will like to start by saying we brought a fireplace It was a few pieces missing out the box we drove 30 mins there and 30 mins back home when I open the first box I didn't think nothing of it til i open the second one with everything in it thats when I knew it was missing pieces missing from the first box I called the store telling the clark(cashier) what happen she had like a nonchalant attitude she told me to drive 30 mins back over there to get a new one which the one I have was in a box it should of had everything in it I'm very unsatisfy I even ask her can we get some of my money back from wasting our time she was like no very unprofessional I want be shopping with this Company nomore it shouldn't be able to use market...

My husband communicated with an employee about a tool box and was told best time to pick up is 11am next day, he had to work so I went to pick it up, walked through thier doors at 11:01, and they told me it sold, someone bought it before the store opened, bad communication and bad business practice, why advertise through market place, not hold the item that was to be held, and give special treatment to someone and sell them the held item before business hours, wasted time and gas! I will say they were friendly and as helpful as possible, but offered no apology for selling the item that was being held for pick up...