Baylor Scott & White Medical Center - Grapevine — Local services in Grapevine

Zero stars. This is the worst hospital. It took over nine months to receive a bill. Also, they split your bill into four different billing services. I thought I was done paying them after Paying $1,400+ back in 2020 for one visit.

A year+ later I’ve have a collections agency calling me about a $86 bill. This collections agency has been negatively reporting against my credit for months. Over a bill for less than $90, that had I know about, I would have paid. Who knows how many more statements & bills will follow in the next year considering it took them NINE months to even issue any paperwork. It’s a scam. When I called the billing svc their excuse was because they didn’t have my insurance… however that info was scanned & copied along w my drivers license upon my admission to the ER in 2020

During my visit, I waited to see a dr. for nearly an hour. After waiting, I was rushed in&out w less than 5 min. of face time with a Dr. The Provider I saw instructed me to go to parkland if any signs of infection occurred because he was ill equipped and untrained to handle a burn of that severity. He also informed me that he doesn’t do burns, but told me it looked good.. thanks to ME. However, I will say, I appreciate his honesty & professionalism.

My visit was specifically for pain pills. As well as antibiotics in case I later developed signs of infection. Keep in mind, I had already done all of my own debrideing and wound care for over 2 weeks at that point, and my prescription pain killers from Mexico were out… I had 9 open wounds, the worst of which being a partial & full thickness 3rd degree burn to my right leg. At the time of my Baylor visit, I was in the process of regrowing nerves, & in severe pain, but not presenting w infection.

He refused to order the necessary amount of pain killers, due to the “opiate crisis”. He informed me that he doesn’t even prescribe pain pills for fracture patients. However, he did write me a full prescription of antibiotics… Again, no signs of infection at the time & I thankfully never needed the antibiotic. However, I suffered A LOT of pain.

I then waited for a tech to come change my bandages… up until this point I had managed the wounds independently myself. My mother was an ICU nurse at Parkland for nearly a decade & a Trauma nurse at JPS county hospital for several years after that. She taught me from a young age the importance of sterile & sanitary procedures. With that being said, the tech that came to change my dressings exhibited a grotesque lack of medical hygiene. #1 it is against policy to have fake nails, fake eyelashes or loose hair in many hospitals because ALL of those things invite, harbor, & encourage multiplication and SPREAD of bacteria, viruses, and germs.-she had all 3. #2 once your hands are washed, you should not touch anything with the exception of your gloves and the patient. Otherwise, rewash.- she washed her hands and then proceeded touch the perimeter of the primary wound, ungloved. She then took gauze and bandages out of the cart. She put gloves on, & with gloved hands she took all of the supplies out of their sterile packages. She then realized it was the incorrect cart so she got another one from the hall. During her trip to get the 2nd cart, she hung on the door frame w gloved hands, touched the door, touched the counter, touched two Med supply carts, touched the wall, and touched what ever else I did not see while she was out of the room. Finally, she came back in and picked up the gauze to begin the dressing change, all while wearing the SAME (now contaminated) gloves. I kindly requested she throw away the open materials & her gloves while I proceeded to wash my hands, glove up, and change my own dressing.

I do not blame this tech, I blame the hospital for a lack of training & education. That incident is a prime example of how MRSA and other infections are spread.

I paid $1400+ to treat& care for myself & for the “medical material” of three packs of $5 gauze & a $0.75 burn sleeve.

I will never go to another...

I gave birth at this hospital in July 2020. I am horrified to this day by the treatment I received. I was induced using oral misoprostol and endured 11 hours of excruciating uterine hyper-stimulation, with contractions lasting up to 8 minutes at a time with as few as 15 seconds between them. During that time, my nurses constantly griped at me for the monitor not working, asking me repeatedly what position was I going to be in so they could adjust it. Fine. I thought for sure that just meant they were aware of what was going on and were trying to make certain my baby was safe.

I was shocked to find out when I requested my medical records that in fact, they had no idea I was having a dangerous labor complication that could have killed both me and my son. My medical records read like one of the greatest works of fiction of our time. To me, that is the most terrifying thing of all.

They put me in a room and ignored me except to make sure there was some sort of line on the fetal monitor. When it was time to deliver, they were annoyed at me for laboring too quickly. Like it was my fault I was having a baby that day. Clearly, it is too much to ask that a labor and delivery unit be prepared to deliver a baby from a woman in labor.

When I threw up while pushing, they made me put the same mask that I had vomited in back on. They never offered me a new one. I wore that same mask that I threw up in twice for the next three days. They also conveniently forgot to take out my IV line after 24 hours like they were supposed to, and I had to wear it for almost the entirety of my stay, itching and painful. The doctor who released me didn’t even bother to look at my tear, it wasn’t examined until 11 weeks after I gave birth.

During my time in this facility, I was told that I was “just going to have to wait” when I called the nurse to tell her I was experiencing an urge to push as I was instructed to. I was told that I needed to “get my epidural sooner next time” because I am obviously someone who labors quickly. I was told that “there are a lot of reasons you could be shaking” when I asked for pain medicine. The nurses kept conveniently forgetting when I asked them to please bring me a waffle pillow to sit on because my tear was so painful. I finally had to demand that they bring one, and didn’t receive it until the next day after I gave birth. My delivery nurse was visibly annoyed with me for taking so long to push when my son got stuck. She spent the entire three hours I pushed ignoring the fact that I was having such long contractions and apparently never told anyone, right up until the point when she had to call a code and the NICU team had to rush in for my son’s emergency delivery. The list just goes on and on.

I was ignored, belittled, questioned, and bullied at every turn. They didn’t even tell me that I had a 4th degree tear. I only found out when one of my postpartum nurses joked that they call what I had a “vaginal c-section”.

This facility is full of inhumane people who lack basic human decency. Every time I drive by this hospital I have panic attacks. I have nightmares every night and flashbacks to the birth every day. My experience was horrific and they don’t care. Why should they?

Don’t have a baby here. Do yourself a favor and go anywhere else in the world. I wouldn’t even go to this hospital to die. I will never see a gynecologist again. The next time I have a baby, I will absolutely not have a hospital birth. There is no more dangerous place to have a baby than a hospital where you are just ignored. I could never trust these people again as...

I struggle with this review and how many stars are deserved. Last week my husband was sent to the ER by urgent care with heart issues. This is the first time we have ever had to visit any ER so since his Dr. is at BSW and it was very close, this was the logical choice. Upon arrival ad giving the front desk his symptoms, we were taken back immediately. I can say the original nurse he saw was not friendly and not really all that interested in being at work that day. Once they took him back to room, I must say 5 to six people jumped on him quickly and efficiently to start IV’s and hook him up to machines. It was a bit scary for a while. I did notice during this urgent phase, the girl hooking him up to the EKG machine was talking about something she did over weekend, just having a normal conversation. I’m not sure anyone was listening; however, I thought it very inappropriate for her to be speaking about personal business during what was an emergency situation. I’m not sure what her capacity was but the rest of the day I just saw her sitting at the desk and every time I went in the hall she was talking to someone like she had not a thing to do. I do believe once they got my husband stable several different people came in to talk to us. So many in fact I’m not sure if the were Drs, nurses or what. They seemed to be fairly informative at first. They did at one point leave us for several hours without giving us any information or checking on him at all and I was thinking surely they haven’t forgotten we are here. One thing is for certain. The lady sure found him with her cart so she could collect the copay. She was nice enough but you’re not going to get far no matter what state of health you are in. I’m glad I was in the room because he wasn’t able to properly answer her questions or give her payment for that matter. I just think about those patients that don’t have loved ones with them. Finally a cardio Dr. came in after several hours and stayed for no more that 3 minutes and said he was being admitted and what the course of treatment was. We were then left for a few more hours and finally was told we were moving to a room around 6:45PM. While slowly preparing my husband to move, the nurse begans to talk to the other nurse about her eyelash issue and how whatever she was using was not working. Again, personal conversation by yet another caretaker, again inappropriate around a patient. Once in room, my husband had not eaten all day nor drank anything since going to urgent care earlier in the day. Yet the cafe closed at 7 so I was told I should go get him something to eat. Once he was settled I left him to get something outside of hospital for him. They were also doing shift change so it was a bit chaotic. Overall I believe he received appropriate care in ER but felt they could defiantly make improvements in some areas. Cease personal conversations in room around patients (act more professional) and check in on patient more often letting them know what is going on instead of leaving them sitting for hours not knowing what...