Palm Beach Skate Zone — Local services in Greenacres

Worst management ever. I bought tickets for the fall festival Halloween online for my kids 2 weeks ago, today I called to see if i could buy 1 more ticket for my son’s friend and the palm beach skate zone manager said that the event was private and that neither I could have bought the tickets. When I went on the website to buy the tickets, there was nothing saying about the event being private and anyone who entered the website looking to do something with their child could find this event and buy the tickets. The manager very arrogantly said that I should feel bad that I want to participate in an event that I am not even part of and she will make sure anybody that bought the tickets and is not signed up for class there she will not allowed to get in. I was plan to sign up my daughters to do Ice skating class next month, but after I spoke with the horrible manager, I decided that I am not going to sign up My daughter for classes or ether participate in any event in this place. THEY DID NOT MENTIONED ANYTHING ONLINE SAYING IS A PRIVATE EVENT . WORST PLACE EVER FOR COMMUNICATION......

I don’t need any free tickets for any event in this place, because I’m not planning come back after I spoke with the horrible person that call herself manager. I hope the new administration change the management to make the client feel more comfortable to come back and take the kids back to this...

There is little to no supervision during public skate to ensure the safety of guests.

I recently went here for a public skate session. Two older kids took one of the walkers and threw it around on the ice, which was dangerous because it was getting in the way of the skating lane. There was only one staff member supervising the guests, but he was skating around too so he wasn’t fully paying attention. Anyway, these kids threw the walker while I was skating, which tripped and sent me sliding down on the ice. I got multiple injuries, including a few bruises and a scrape on my knee cap. None of the employees saw what happened, and I had to bring it to the attention of someone so that the walker could be taken away from these kids. The employees allowed these kids to go back onto the ice, where they proceeded to find another walker to throw around dangerously and recklessly. When I spoke to the attendant on the ice about it, she told them to stop, but did nothing else about it.

My point is just that this is not a very safe rink to skate at, and you would be better off going to Coral Springs or Boca Raton instead. The employees here are mostly teenagers who can’t properly ensure the safety of people during public skates, especially on nights where it...

The facility itself was very nice and clean. We were there for my step-daughter's birthday party and our party host Sarah was amazing. She tends to my every need and definitely took off some of my stress for making sure our guest was accommodated properly. I will definitely recommend Sarah as a party host.

The only thing I found really odd was the timing of the food when it came out. I asked the guy ( i forgot his name), the one that handles all the birthday party reservations, if we can have our pizza come out a lil bit early since our guest are starting to get hungry. Our party started at 12:30 and that is lunch time. You would expect that people will be hungry around that time. But they refused our request in getting our food early and he was adamant about getting it served by 2pm. So i said no problem. I don't like to give people a hard time so I went ahead and just decided to wait and to tell our guest that our food will come out by 2pm. I always thought that customers service will always be a priority but not on this case. So just a bit of advise, if you guys have a birthday party that will start at 12-12:30 pm, please expect to wait for your...