The Home Depot — Local services in Greenacres

Probably one of the worst experiences, and I literally can't make. What an appliance package My sales girl accidentally ordered the microwave in the wrong color no big deal.However, it gets reordered and recharged instead of an exchange. Warehouse now gets a damaged microwave.I'm recharged again.This is because it's home depot in florida now has a new system that they're using and nobody knows how to use it. Let's not talk about the stove that came damaged.And then the second one came out, the guy had a nervous breakdown, dropped and did damage to the house.That's already been settled and rectified.Two dishwashers weren't installed becausr the guy didn't know how to install LG CORRECTLY.When it finally was installed, it didn't work.Then, they had to bring another one.So I was literally charged 5 microwaves, 4 dishwashers and 3 stoves, including hoses and all parts needed in total 32 two.Items were charged to my credit card without me knowing. I was working with a wonderful resolutions.Girl I'LL CALL D ( so I don't give her name away) who i'm still working with. The COS of this store Sandy is absolutely HORRIFIC AND UNPROFESSIONAL. I had issues with her last year with my window blind. She is not communicated properly and has ignored corporates REQUEST FOR REIMBURSEMENT, CHECK AND WENT AHEAD AND SET UP A SEDGWICK CLAIM FOR MY STOLEN STOVE IN WHICH THE WAREHOUSE ALREADY SAID TO REIMBURSE ME IN A CHECK, SHE FOUGHT THAT FROM CORPORATE AND IMMEDIATELY APPLIED FOR A CLAIM. YES, RESOLUTIONS INCORPORATE IS PRETTY UPSET IN HER BEHAVIOR AND LACK OF CORRESPONDANCE. Sandy has not done her job and has been very vague in replying back to upper management, which doesn't make them very happy as well.. We spoke to Mario assisant manager three way Kevin the actual store manager just happens to be out right now. I'm sure once he gets back He's going to have a fit over what's been going on and trust me, i'm sure he not been filled in. Especially when mario's walking around with the title of store manager when he's the assistant manager. CAN YOU IMAGINE BEING CHARGED THIRTY TWO TIMES AND NOT KNOWING ABOUT IT. Every 3 days they tell you it will fall off.The charges will go back well.It's been five weeks... this store owes me $4200. Distress and aggravation, the enjoyment of having a new home with new appliances, has been a total disaster. On the three way call today with Mario and dakota.Not once did mario say he was sorry or apologized for any of this. A simple I'm sorry you're going through this.Would have been nice. I've been with the store for twenty five years, and I don't ever plan on going back.. Sandy c o s should be fired.Immediately, not only for lying to but not keeping corporate involved in this.And up to date example, if you knew you were going on vacation again.Maybe you would have liked to reply to upper management resolutions. It seems like everybody that works at the store.Seems to have a problem with her. Maybe liz, the district manager should get involved and do something.. i'm in total shock so is corporate. This has gotta be now.The worst home depot in all of...

Five stars for this nice new program that they have for pickup order minus three stars for customer . This program makes it easy and convenient for the customer, but sometimes it won't work which I do understand. But when its the hicustomers first time coming there and Associates just stand around not wanted to help you out looking at you like you're a dinosaur from the Stone Age. This is my first time trying to use the machine. I went and tried to use the computer and it wasn't the right thing to do at that moment I have not seen the pickup order sign being that I came in opposite door as I was trying to use their computer as it says on the top signs Pick up order I did not know that the computers were for you to order the stuff on the computers as well. When I asked the associate could she help me out I was coming to pick up an order she mumbled, and she start walking away. There's one thing I do not like is when somebody turn their face away from you and they start talking and you don't understand what they saying. I hate that. I consider that's rude and disrespectful. So as I stand there wondering where she is going and looking at her like she need to not be working at Home Depot she turns around and look at me like I'm supposed to know where she was going at and then she decided to say right this way as she walk 8 feet away from me. So then I go to the locker and I'll look at it, and I thought it was a great set up very convenient and all I had to do is just put my code in. but my code did not work so she kept asking me is that the right code, I showed her the code that she decide to walk on the computer and play with the computer not telling me what she's doing. She asked my last name and I gave it to her and she couldn't find anything. So I told her I do have the work order number can I give that to her and she found the item and she goes to this other setup which was next to the lockers. I asked her what happened instead of her communicating with me, and she said that when they tried to fit the box in the locker, it didn't fit in the locker and the order number was already was placed and they wasn't able to change the number. if that was the case then you would think that customer service is communicating with the customers and helping them out the best you can you would think that right off the back she would ask me for my last name and open up the door next to the lockers looking...

Outstanding Customer Service at Home Depot!

I cannot say enough about the incredible experience my family and I had at Home Depot while shopping for our home renovation needs. From the moment we walked in, we were met with exceptional customer service, professionalism, and a genuine commitment to helping us make the right choices.

Store Manager Mario set the tone for an outstanding visit. As soon as we explained what we were looking for, new light fixtures, fans, faucets, a stove/oven, fridge, and a sink. He immediately directed us to Lisa, who turned out to be an absolute saint! Mario clearly knows how to lead his team and ensure customers receive first-class assistance.

Lisa was beyond amazing. She took her time to guide us through each purchase, ensuring we made the best decisions the first time around. Her expertise and patience made what could have been an overwhelming process a breeze. And if that wasn’t enough, Lisa stayed late (even on her daughter’s birthday) to make sure we were properly helped. Talk about dedication! If you are ever redoing your kitchen, Lisa is the person you need to ask for.

Assistant Manager Ray was another shining star. As a former military member (which I wholeheartedly applaud Home Depot for hiring veterans!), he exhibited leadership and efficiency. He helped us through the checkout process alongside Vishiel, who was outstanding in customer service. Ray even jumped in to handle returns when the line got long, demonstrating his dedication to making every customer’s experience as smooth as possible.

It’s rare to find a team that works so seamlessly together to provide top-notch service, but Mario, Lisa, Ray, and Vishiel did exactly that. Home Depot is lucky to have such dedicated and hardworking employees who truly go above and beyond for their customers. I highly recommend this store to anyone in need of home improvement assistance—especially if you have the privilege of working with Lisa, Mario, Ray, and Vishiel.

Thank you all for making our shopping experience one to remember and we still need a few more things plus washer and dryer and it is safe to say we will be...