GameStop — Local services in Greensboro

Called in about a specific controller to replace under warranty. He confirmed he had it. I got there and told him I was the one that called and he never said a word for like 5 minutes looking at the computer, pushing numbers on the calculator, and just never acknowledged me until finally he says “yeah your gonna have to go to the mall to get this.” I said ok I called and asked if you had this specific controller for replacement under warranty and you said yes. He rudely responded replacement is not pre owned. Replacement does not mean pre owned. I asked if he could have it mailed to me and he rudely responded he can’t do that. The customer service here is awful. He had no reason to pop off with an attitude. I will never do business at this location again. I recommend the north line store at friendly. They have always been pleasant and great customer...

Went in to trade games for cash, I had just went the night before and did the same thing a trade for cash. This time though I wasn’t asked if I wanted back cash/debit card or store credit. When I returned after noticing the mistake the “store lead” said and I quote “I gave you back store credit because it was more than what you would have gotten back in cash & I can’t fix the issue” very dismissive and unprofessional. It is the choice of the customers to decide how they would like their funds not the managers. Thought the store was cool up until this point. Now I know to never return here and just take the drive up the road to the next one. So if your doing trades just make sure u speak up I guess because choices are just being...

Never spending another penny at any gamestop again. Thank this location and the overly opinionated walking arterial thrombosis for this. Dude wouldn't shut up about how he was right about everything. How my choices were a bad idea. I have problems with gamestops policies but the rude guy behind the counter made sure I will never return to spend money at any location. Been shopping at this chain of stores since I was in 4th grade and I'm now almost 40. There is no need to continue with these stores as everything is available from other locations for a better deal. I don't come in to get told a life lesson by a washed up clerk. I came for a product and the waste of space behind the counter made sure I will never be...