Kroger Pharmacy — Local services in Greenwood

This pharmacy has very quickly gone downhill. The first few years I dealt with them they were great. Staff was very pleasant and competent. They always knew who I was by name. Very pleasant experience. Fast forward to the Covid pandemic…yikes can hardly explain the difference. Staff is not pleasant, prescription is never ready even though the automated system reported the rx was ready to be picked up. The technician said “you cant pay any attention to then automated system “. What? But by far the worst experience was on a Sunday afternoon, they had unexpectedly shortened their hours. They posted them on a very small sign that day. There were about 15 patients in line to pickup their prescriptions and they just closed the gates in our face and said “we’re closed”. I am a licensed registered nurse. I think it is their (the pharmacists) ethical responsibility to see the patients are taken care of. Seems they could have stopped others from getting in line and taken care of the ones who were in line ( some of us for an hour) before they just shut the gate and announced they are closed. I am not sure what the answer is. But I would expect more from a licensed health care professional such as a pharmacist to be a bit more caring and well more...

What happened to this place? They used to be great! They were always be so quick and convenient and the staff was so nice! Uou could go in or use the drive through! Now Im not sure why I continue to use them, probably convince, but this WILL def be the last. They cant even figure out where their prescription are apparently theres more than one place to look. Ive waited almost a wk calling back and forth with them stating no prescription was sent and the Dr. Office stating it was sent it!! Finally after a lengthy conversation with a gentleman repeatedly giving the patient name, dob and dr name...he finally finds it!! It's been a wk.. what are these people doing and not doing. This is...

Fills script, asks if my kid's got an allergy to the med because of a pop-up... At 8pm... So I have to wait a day, call the doc, find out it's fine, drive back again, wait again, and find out they threw it away? And the cycle begins again.

Update: The pharmacist last night apparently under-rated the chance of a severe allergic reaction by half if you believe the new guy over the one from last night. What a...