Fire & Ice Heating and Cooling — Local services in Grottoes

We have had multiple fantastic experiences with this company! From the moment we reached out, Ronda & Scott were responsive, professional, and incredibly helpful. They understood the urgency of our situation and acted quickly to get everything scheduled and resolved. Communication was clear and timely throughout the entire process, and they showed genuine care in making sure we were comfortable and taken care of. It’s refreshing to work with a company that values both their work and their customers....

Initial service was rushed by techs, did an incomplete job, my brand new system didn’t function at all in winter or spring now summer. Paid for service $300.00. Called for service never showed up even tho they were in the area, kept pushing it back every hour. Now they don’t want to come at all. They are a fly-by-night operation out of their basement in their home. Totally incompetent and unreliable. Reporting to BetterBusinessBureau. And I’m...

We called Fire & Ice on a Monday and they promptly serviced our home the following day. We were in the process of selling our home and Fire & Ice came to the residence a second time to meet with the buyer's realtor, at no additional charge, within 20 minutes of calling. Rhonda, Scott, and Dave excel in customer service and were a pleasure to work with. We'd highly...