White Shores Realty — Local services in Gulf Shores

For 10 years I have rented units at Turquoise Place. Each time the experience has been great until renting 1808D from White Shores. Upon arriving it was obvious when entering the unit there were problems. The unit wreaked with the smell of smoke/mildew. Walking into the master suite the carpet was filthy with the odor being even stronger in the master suite. I called White Shores and was advised that someone would be returning my call prior to closing. This never happened as the phone were placed on after hours. I switch to another phone with a different area code and successfully had someone answer the call. It was clear the problems were not something that White Shores wanted to discuss. The desk chair in the master suite was ripped and appeared to have come from a salvage store. The master bath had a hole in the wall. The only televisions that had cable were in the master suite and the den. The volume levels in the den could not be adjusted by the remote or the Television controls so you could hear. Therefore the only television which could be used was in the master suite. The sofa's were filthy and smelled as bad as the carpet. The cushions in the chairs for the dinning table were ripped. The cushions for the balcony chairs appeared to have been several years old and were in horrible condition. When contacting White Shores they advised no other units were available and made it clear a reduction in rate or a refund would not occur. We were advised that the cleaning service was returning to the unit which never happened. Maintenance personnel did bring cushions for two balcony chairs. The others chairs were two filthy to sit in. Emerald Coast came and made an attempt to clean the carpet and furniture. The smell improved somewhat but the carpet was wet as was the furniture for 24 hours so we could not sit on the furniture or walk on the carpet until it dried. The first now we slept with drying fans running. To get in bed we walked onto the balcony and entered through the sliding door into the master to avoid walking across the main section of carpet. The hot tub had a note posted that it could not be used until "further notice". We were advised at the front desk of health department issues which were on going. No one from White Shores provided this information prior to our trip. We confirmed through the front desk of Spectrum Properties this issue had been on going for some time after a guest claimed to have contacted bacteria in a hot tube. We were told that the chlorine levels would be check each day relating to the problem. This never occurred as someone was always in the room during the day. This is clearly a unit which no one cares about. It is clearly a unit which White Shores get a premium rate for but uses pictures that do not show the current condition of the unit. If you value your time away this is a company that in no way would I rent from or trust that what they tell you will...

RENTERS BEWARE!!! Our family rented a house (Tara's Cove) from White Shores Realty for a week-long getaway. We also had several local relatives plan to stop by during the visit. All went well until 3 weeks later, when we received a disturbing email stating we were being charged extra for damages and cleaning fees. The backstory: the brochure said bring your boat, so that's what we did. When we arrived, there wasn't room to turn a vehicle with a 20' boat around in the driveway, so we had to make do to get out of this jam. Being that it had rained the whole week before, our tow vehicle created a rut in the mucky driveway.(CHARGE) Next, the trash receptacle was overflowing and a pile of trash was beside it. Being unaware of trash pickup day, we called and found out it would be a few days until the service picked up. Our local relatives had to take our trash away until the receptacle was emptied. When we left, it wasn't close to pickup day, so we left it how and where we found it (full) (CHARGE) Next issue was the back yard area leading to the beach. The grass was literally knee high for 3-4 days of our stay until the lawn crew arrived unannounced. Also there was broken glass and debris scattered through the grass as if a demolition hadn't been cleaned up properly. Next, the agent claimed there were 4 complaints from neighbors and one had called the sheriff's department. We hadn't spoke with any neighbors and never got contacted by any law enforcement. Now, let me tell you about the interior... walking in, everything looked nice, but after looking closely,  I realized there was some water damage on the flooring near the counter, and the place actually looked like someone threw a fresh coat of paint on and put it on the market. The AC had issues keeping up so we decided to inspect the filter, which we found was full of black moldy looking substance.... later that evening when the lights were dimmed, large roaches and several other bugs were spotted creeping around inside. This happened EVERY night of the stay. Now, we were there to enjoy our vacation and visit with relatives, and being summertime everything was booked, so there was really no other place to go. We decided to overlook these simple inconveniences and make the best of it all. As we did... but THREE weeks later we get charged and falsely accused of all kind of random damages. I'm sure I've missed a few things that we were blamed...

My family and I took our first vacation since loosing our 16 year old son Yates to a car accident back in 2019. Needless to say this was a very important and emotional trip for us and White Shores Realty really made it an easy one. They had my key codes ready and before 4 and texted me to let me know and even responded when I texted them back. They responded to every email and every call. Very kind and understanding when I needed to change my payment card method and even handled it over the phone. They sent and emailed out letting me know the unit was available for more days if wanted( we chose to do so). The unit was very clean and the cleaning crew was very helpful in giving us advice on where to eat and things to do locally. The unit was even better than expected, pictures don’t do it justice, it really is a place you need to come see for yourself because the view is amazing! The security staff here go above and beyond- my daughter lost her phone and the security guard made sure we got it back immediately once it was found and turned in. The guest and owners at this facility are kind and friendly. The beach access is as easy as they come and very convenient. Pools are clean, property is clean and very well maintained. The board walk to go fishing is well lit and has easy access right out the back door. Parking is easy enough and provides carts to get luggage and groceries up to our room with ease. Food and store are not too far but far enough to where this place is calm at night. This company and this unit couldn’t have been more perfect for our much needed vacation and rest. Very peaceful! We will use them again and do recommend them to others! Thank you White Shores Realty for a great experience! Sincerely the Warner (...