Waukegan Computer — Local services in Gurnee

We stopped at Waukegan Computer for the first time to seek their help in erasing and restoring to factory mode a laptop computer we had purchased online. I had tried to follow the directions provided and was unable to accomplish what was required to return the defective laptop. Jordan was amazing. He not only spent a good two hours completing this task, but brought to my attention other things that were wrong with the laptop. He is so knowledgeable, patient, and efficient! Not to mention what a friendly happy environment this store is! We ended purchasing a refurbished laptop that he had personally restored, and he set it all up for me and charged only a minimal fee for the time he spent on the defective laptop so we could return it for a refund. I would highly recommend these professionals to anyone who is looking to purchase an affordable computer or looking for service for an existing one. You won't find better customer service anywhere in this area!!! Thank you...

What a life saver! I called Waukegan computer asking if they had a compatible charger for my work laptop. I left the office for the week today and realized I forgot my laptop charger. I told Jordan where I lived, how I worked from home for the next 3 days and he was so pleasant and understanding. I even called him at about 4:50p to let him know my maps was noting I’d be there at 4:57p. He said he planned to stick around because he figured I really needed the charger! As soon as I walked in he had it on the counter waiting for me and even tested it to ensure it charged my computer first! Such an amazing experience in a time where customer service experiences have been mediocre. Thanks again Jordan, your exceptional customer service won me...

If you need a great computer at a great price this is THE place to go in Lake County. They are kind of hard to find (located in an industrial park off Washington Street) but well worth the trip. They have a great selection of excellent used computers (dell, hp, apple and Linux) at the best prices you will find. The staff is quite knowledgeable (they speak geek and can translate it into English). Karie and Jordan aren't sales clerks they are highly skilled technicians. They are friendly and expert advise to share. They service what they sell and stand behind...