COACH — Local services in Hackensack

Professionalism, courteous, and friendly!!! Went with my wife to find out information on a credit she had from another location. After over a week with the back and forth phone calls and emails, my wife decided to just go to this location and just ask a question in hopes of getting an answer. We walked in and an amazing staff member (Diana) took a second to listen to the whole story behind the credit that my wife was supposed to get but no other location can seem to find. I can honestly say, in less than 2 minutes Diana found it in the system. She took the time to explain how and why everything was going on. She also explained how we can use the credit on a purchase. Less than 2 minutes!!!! We were back and forth for over a week and a half with no answer. True customer service at this location. Thank you Diana for helping us out and taking the time in explaining everything to us. This will be our go to location whenever shopping a...

Customer service rep asked me for my ID twice. Once for the pick-up and another time rudely while I was taking out my ID out of my pocket. She also included a handwritten signature area on their receipt to make me sign for pick-up. A signature is not required when picking up. If a signature was required, it would not be handwritten on their receipt. It would be printed with a line for the customer to sign. This place was not even busy so I should have received better customer service. I picked up on 12/21/2020. I...

I recently stopped in to have my luggage bag conditioned and cleaned. Rachel is the SA who assisted me, and she was lovely. She walked me through the new products and the newly renovated store (which I found to be on par with LV’s store). She even hot stamped the luggage tag on my duffel. Really great customer service, and beautifully organized boutique. I was impressed and will...