Aligned Modern Wellness LLC — Local services in Hales Corners

For those of you who are not interested in the details, Aligned has caused me nothing but trouble and stress. This is one of the most disorganized businesses I have had the displeasure of visiting. I'm not one to complain, but my experience here was exceptionally terrible and I hope I can save you from a similar experience.

For those of you who want the details, I'll start at the beginning, when I went to attend my first yoga class at Aligned.

After seeing the 7pm Tuesday night yoga class on the website's calendar, I decided one evening to give it a try. When I got to Aligned, the office was dark and locked. I and two other women went home after waiting outside the dark locked office until 7:15 and finally determining yoga was not going to happen that night, contrary to the information on the website.

I decided to give them the benefit of the doubt and called the next day to confirm that yoga was indeed offered here. I was assured that yoga happens every Tuesday and my first attempt was a fluke. Hindsight being 20/20, I should have never returned after learning how in the dark I would be as a customer here.

I however did go back the next week and continued to practice yoga at Aligned for a couple of months, until I was informed Ashley, the primary yoga instructor, was leaving. The class was told that there was no replacement instructor yet, but we would be informed when the position was filled. I had just bought a 10-pack of yoga classes for $100.

After not hearing anything about future yoga classes and intermittently checking the website, which I had written off as inaccurate (the Tuesday night yoga class remained on the calendar even though I was told there was no longer an instructor and moreover, the yoga class page lists "Yoga For Everybody! with Ashley" as the yoga class, which I knew was incorrect since Ashley left), I called approximately 3 months after my last class to work something out with the remaining 9 classes/$90 on my account. I was told by the receptionist that she would talk to the doctor and get back to me. Not to my surprise, I did not hear back. I called a week later, the receptionist again took my information, and after another week, I still had not heard back. Finally, after my third call to Aligned and the third time leaving my information with the receptionist, I was able to get an answer.

I was informed that since I did not use my classes, I would not be refunded the entire $90 because my yoga pack "expired." I would instead get a $25 credit towards a massage. Had I known that my yoga pack had an expiration date or that yoga was continuing, I would not be in this dilemma. But the outdated website did not provide useful. I also provided my email address to Aligned to be on the yoga email list, which is the route though which I should have been updated about yoga picking back up, which didn't happen.

Moreover, had I learned this information the FIRST time I called, I might have gotten a larger refund (or should I say "credit" to spend more money there) since less of my classes would have "expired."

So basically, Aligned stole $65 from me. The only good thing about Aligned was Ashley and she left. I would not recommend...

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