Verizon — Local services in Halifax Township

Went to store because we were having issues purchasing phone online. The manager Miranda needs to slow down and concentrate on her customer instead of talking at record speed. The manager wad able to cancel online order but then all the issues started. She gave us the wrong phone. Wanted a 512 and got 256. She didn't take the time to review our order we were requesting. The wrong line was activated and due to this our account was messed up. I am on about 6 hours with Verizon trying to straighten out. When I called store to get fixed they told me I would need to contact customer service to straighten out their mess up. Plan was upgraded, online statement was removed, online account was locked all because of the wrong line being activated. Manager added services to my account and did not discuss with us. I will never return to this store. I trusted manager was not deceiving us and adding additional costs to get a better commission. Very poor customer service. Down right fraud and should be ashamed to run a store like this. Technology is hard enough to understand and not have a company you can trust to help you. We had to pay $40 for their customer service. An additional scam! Highly do not recommend this...

They offered us $200 off on new phones for our old phones. They informed us after my old phone was wiped back to factory settings that that deal was not valid anymore (we ordered the phones because of this deal). I proceeded to get the new phone anyway because my old was already wiped. No apology there at all, which is all I really would have needed. They then proceeded to not set up my new phone correctly so I couldn’t apply a backup to it. Now all of my information is gone and I have to set up my old phone so I can return this one. I’ve been on the phone since I left the store because they were closing and told me to just call customer service anyway. Order your phone online and set it up yourself. You’ll be better off that way. If I could give this zero...

I'd give 0 stars if I could. Apparently you can transfer lines via email... unless you want to ensure you're transferring both of your lines. In which case you suddenly need the account owner physically present. Even though other Verizon stores have offered to facilitate this via 3 way call, and you've already been told you can do it via email. Manager (?) crawled back to his office to whisper to the guy I was working with about not being able to do the task HE said they could do. You're better off taking your chances with a call center and chat bots. It's a little less frustrating to be misunderstood and disregarded that way. Waste of...