Tractor Supply Co. — Local services in Halls Crossroads

Bought a $4,000 GreenWorks riding mower from Tractor Supply on Maynardville Pike. Sales staff were helpful and friendly making the sale, emphasizing the reassuring four year warranty. That gets the two stars. Unfortunately, when the mower broke just over a year later, and GreenWorks warranty response was close to zero, I called the Tractor Supply store and asked for them to get involved and help, maybe speak to their vendor rep or someone at GreenWorks to encourage them to take care of a customer who bought a pricey item. I never got past the sales clerk who answered the phone. I asked if a manager would speak with me. The young man on the phone simply dismissed me, saying he already asked the manager and there was nothing they would do to help. You'd think that a customer who dropped $4k then called asking for a little follow up support would at least get a token gesture of understanding and apologetic solidarity from the manager. That would take about 20-30 seconds and at least leave a better taste in my mouth. I previously had the (apparently mistaken) impression that Tractor Supply was a more on the ball customer satisfaction oriented store. Definitely not in this case. I have a feeling they'd have been quite a bit more friendly and helpful if I had called asking about buying a new mower. Sadly, a case of being all about the initial sale and not much about customer satisfaction after the sale. Maybe it's like that most places these days. But if I was shopping again for a mower, I wouldn't be stopping by...

We’ve shopped at this TS for years and NEVER had a problem til tonight. Cashier (blonde girl) and a guy with glasses were absolutely useless! Began with us asking about wormer for goats, took 15 mins to get someone to come back and help us, for the guy with glasses to inform us he had no idea. Husband asked if there was anyone there who did know and glasses guy said the guy who would know is extremely busy. I took 2 different allergy meds for dogs to the cashier to ask if she could tell me anything about them, because I couldn’t locate anyone else in the store, she had no clue. Asked if anyone there did know that could talk to me about them, to be told she could look at the reviews but that’s the best she could offer. We purchased 5 cattle panels that were locked up outside. Asked to have someone come out and unlock them, I had to go back in the store 3 times before glasses guy came out, only to inform me he was very busy and only makes $12.50 per hour! Seriously! We are at this store on a monthly basis between buying for our goats, cow, dogs, cat and 4H Clover sales. I have never had anyone in this store be so rude or not want to do their job. Granted we 99% of the time are here during morning, mid-day hours, there’s absolutely no excuse to have that kind of work ethic. Unfortunately we’ll be back this Saturday for our 4H Clover sales and I pray these 2 workers...

Extremely rude""Pam"" the staff was nice. I come to the store every month for dog food and more. Always pay cash an lost my reciept this month. Was trying exchange the harness i bought just 3wks ago. Pam remembered me being there but refused to exchange it for other items for my dog witch i was going to add more$ to the order. Very rude of her!!! Never in my life have received such bad service!! I recommend no one buy a thing there without getting into there systems first. She was pretty much judging me as if i didnt pay for it!! What happened to the old times? When someone like that is judging u knowing u payed for your things at a store every month like that"" Pam should be removed from that store. I'll never ever shop there again. Ill go downtown or in Oakridge. Sorry customer service. Cant really say what i think about it. Sorry...