Valvoline Instant Oil Change — Local services in Halls Crossroads

I've gotten my oil changes here since moving to Knoxville a few years ago. I used to get coupons in the mail, but didn't have one when I got an oil change this past Saturday since I no longer seem to get coupons. The guy who was collecting payment asked if I had one and I said no, and asked how I could get them again. He confirmed my email address (which my receipt was sent to) and said to keep checking, that I should start getting them. Doubtful, since I've gotten emailed receipts from past services and still no coupons ever came all this time. But what really upset me was that he could've told me right then "pull up our website on your phone, there are digital coupons there that you can use right now." He never said anything to help me save a few dollars. It wasn't until I was looking something up on their website just a little while later that I saw right there on their homepage were coupons. Everything is so expensive these days, so it would've been nice if he'd given me a heads up and helped me out. Hopefully I will remember next oil change to check there first since they apparently won't help you out. Other than that,...

Brought my truck in for an oil change, knowing I needed some other maintenance done but planning on doing it later in the week.

But the team here made me feel comfortable and didn’t push any recommendations, just gentle informers. When I asked about pricing, they worked with me and gave me very fair rates. Which means the world: we’re homeless and barely getting by. My truck is limping.

Thanks Colin/Mason/Landon for taking great care and being gentle folk. Justin (main manager) was also really helpful, and he had good awareness of the shop: moving bay to bay as needed. Also really appreciated that when adjustments were needed, both managers seemed to treat the staff kindly. Which is good. I don’t want the folks under my car getting yelled at as they work!

I watched them do the same for multiple customers as they came through beside me. No pushing unneeded services, no little backhanded comments. Just straight up good service and hardworking, fun...

I have had this location work on my Silverado & Camaro several times. I cannot say that I have had great service there all the time (mostly based on who was working that day). But I will say that I am changing my own oil & filter now & I see what has & Has not been done! The Silverado Oil filter came out in 26 pieces, now remember oil filter tightening recommendations are a 1/4 turn past hand tighten! Not only is this terrible to remove but it makes you wonder if it has ever been removed? I went about 100miles past the recommended oil change mileage & when I drained the oil it was totally BLACK!!! So I cannot gamble with the life of my vehicles with this company any more! The Oil & Filter systems are both the most important & simplest of all the maintenances. Why CANT THEY JUST...