Hopkins Commons — Local services in Hamilton Township

My elderly Mom has lived here for nearly 2 years and I am greatly disappointed. It seemed to be a good place for affordable independent senior living. It was new construction and in a convenient location.

There are/were a lot of social activities and I think the property manager, Kim, is passionate about her work. However, there seems to be a lot of logistical issues and lack of support/oversight from the Flaherty & Collins Property Group.

After my experience at Hopkins Commons, I would never choose to live at any Flaherty & Collins Managed Property in the Greater Cincinnati Area.

The community is not very "accessible." The main building is difficult to navigate, as the first floor is blocked off for retail space that still remains empty. Hallways are narrow, there are no handrails, and wheelchairs/walkers are difficult to navigate over all the door mats and around all the tables and decorations outside each apartment.

Trash chutes are only on one end of the building and elderly residents must somehow get their garbage about 100 yards down the hall to dispose of it. If a property ever needed valet trash service, this would be the one.

Package and food delivery is quite the nightmare. Signs and address numbers are poorly placed and lacking. It's extremely frustrating when important deliveries are left outside or delivered to the package room and no one has the decency to see that it makes it to the resident.

I think the free high speed internet is a scam meant to take advantage of the elderly residents. Each unit already gets free Wi-Fi from Spectrum Community Solutions; yet, you are forced to pay an additional charge with the rent each month.

Maintenance requests are never taken care of. After nearly two years, my Mom's towel rack has yet to be reattached to the wall and her garbage disposal has been broken for about 2 months.

We made a request to install grab bars in the restroom, due to disability, but were denied. According to property maintenance, there are no weight bearing studs able to mount grab bars to.

Approximately 4 months ago, the fire department had to force entry into my Mom's unit. She had fallen and could not reach the door. The Knox Box did not contain the required emergency key for access. The door has still not been replaced or repaired.

The Fire Department was assured that maintenance would repair the door the next day. The property manager promised to let my Mom stay in one of the guest suites until repaired, instead of us filing a renter's insurance claim.

Neither of these promises were ever acted upon.

Management claims that the door is too complicated for maintenance to fix and that the construction team will have to take care of it. A member of the construction team eventually stopped out and claimed that he would be back after running to Lowe's. That was about 3 months ago.

No one has ever fixed the door and my Mom is probably right; "It won't get fixed until she moves out."

Not only is it a security risk and causing undue worry for my Mom, it's a fire hazard. The door is very hard to pull/push open, and its NFPA fire/smoke rating has been compromised.

Speaking of fire hazard, I will never forget the day, last winter, when I discovered that most of the doors and all of the emergency egress points were not able to be opened. Something with the ground and freezing temperatures, caused the sidewalks to rise above the door clearances.

Obviously, I notified the fire department and they responded and took steps to mitigate the risk until the issue was resolved. However, it served as another example of inferior construction and poor management. They were aware of the issue and had simply placed paper signs to use other doors.

We are living in a time of increased housing expenses and reduced availability. Choices are limited, but I would carefully consider your other options before moving to...

Hi, I wasn't sure who to contact about this inquiry. I tried calling, but it took me to your leasing office. That is what my complaint is for. I have been a resident for a while now, and I have noticed a severe issue. Your leasing agent and receptionist have been leaving way before closing for the last month. They are doing this without any sort of notice to residents of our community. Because of this, I haven't been able to get any help with my issues. For starters, I have had problems with getting a maintenance order fulfilled. I also haven't been granted access to Luxor One, so I cannot get my packages unless someone is in your office. The staff here is lazy and careless and is starting to become unacceptable. I have had a neighbor threaten me multiple times. When I complained, I was told, "Oh, yeah, she does that." I thought threats were against leasing agreements. If I'm not the only one this neighbor has threatened, why is nothing being done? Another problem is that people aren't picking up after dogs or walking them on leashes. That was also something that went against leasing agreements. I have a dog as well, and I do follow those rules, so why isn't it mandated for others? Please advise on what I should do and who else I should contact. Thank you. Seriously disappointed as I love my apartment. I'm not sure if staff is newer here. I had a friend who lived here that suggested I moved in. This behavior does not reflect what I have heard about this community. Kim is very hostile and rude I have heard this complaint from other residents and Sharron is irresponsible and nosy. I do not mind friendliness but she has a habbit of sharing to much information with me and...

I am planning a long distance move and the staff at Hopkins Commons has been fantastic in assisting me with arrangements. I am so excited to be moving into my new apartment and so happy they welcome pets. Can’t wait to use the dog park and make new friends. Selling my home and now going to have time to socialize! After living here for a year, things have changed. The apartment building are only cleaned 1 time a week, trash cans outside never emptied and overflowing most of the time. The dog park has raised metal pieces where the dogs and seniors can trip and become injured. Doors to the buildings have been broken for long period of times making the access available to anyone. Now we have old ruined furniture sitting outside for weeks but management ignores or does not respond to requests. Most people here are in their 70’s or above. Not an upscale apartment complex. Various level of incomes as well Think twice before...