Aaron's Rent To Own — Local services in Hampton

Aaron's is very deceptive. I tried ordering a mattress I saw on the website. Local store said it takes up to 3 months to get because it coming from a third party. If you want something it needs to in store only. In the local store they had no mattresses that met our needs. Manager told me to go home and go on their website and find the bed I want. He would see that order from his store. That was not true! No where on their website does it tells you who the third parties are and which one is store only. As a consumer I should be informed that a product will take up to three months to order and I should know what orders are available quicker. In my opinion a company should not advertise merchandise they don't have. Third party vendors should be taking down on Aaron's website. It decieves you into thinking you can get the merchandise in a normal time frame. When in fact it takes 3 months. Also, the website should be more transparent about what is immediate stock. Very disappointed! Been a loyal customer for many years. Sad Aaron's has...

Been dealing with aarons for ten years now and they have always been my go too until this evening .. spoke to them a few days ago agreed payment on weds .. worked late . So today they showed back up demanded payment for more then what was agreed out of spite because i havent contacted them after we spoke on friday at my house .why would i contact if they were here ?. obviously there employee communication isnt good if there own "account manager" didnt know they were here and made a arrangement .. manager was unproffesional lied to me and said they were not here and was demanding payment or property .. the kicker is i only owed a couple hundred bucks on a 1200$ lease thats 90% payed off..spent thousands with them never defaulted ..10 years been a customer !! Ten years !!!..the manager shandra was very rude and unproffessional after im done payin off my final payment ill deffinately take my business elsewere to another company that isnt gonna be rude and lie and charge me more after your co workers were here.. very...

This store is BASURA everybody in here is uneducated in their job and has an attitude. Everybody in here is always acting like they have an issue with clients asking them questions and I’m constantly being told different things. The man who closed this location on Sunday July 10th 2022 was yelling over me and being rude and abrasive bc I was confused when I was told I could bring in my bank information and when I rushed in I was told that I couldn’t use it. He called his boss and was being snide on the phone not giving the information I had given him to ask the correct questions. He was yelling over me and wouldn’t even let me ask anything. I was asking if I had to make a payment before I received the item given the fact that I would have to order a new card. He was walking around my question being rude and yelling when the correct answer would’ve simply been no. I WILL NOT. Be getting the appliance I was waiting A MONTH to be delivered to the store. These people that they’re hiring have no business working in...