AT&T Store — Local services in Hanford

BETTER THEN THE OTHER AT&T STORE IN TOWN!! NO WAIT LINES!!! I had an amazing experience at this cell phone store! I came in looking to switch from Verizon to AT&T, and the staff made the entire process quick, easy, and stress-free. They explained all the plan options clearly, helped me pick the one that best fit my needs, and even got me a better monthly rate than I was paying before.

The team handled everything—from porting my number to setting up my new phone and transferring all my data. I didn’t lose anything, and my service has been just as strong, if not better.

Everyone was friendly, professional, and genuinely focused on helping me, not just making a sale. If you're thinking about switching carriers or need help with your phone, this is the place to go. Highly recommend!

Let me know if you want to include the store’s name or mention any specific people or phone models—you can...

Dont bother with this ATT store. Go to the actual corporate store in town. Rep apparently couldn't get my first net sim card activated after deactivating it. After spending over 2 hours with this rep she tried claiming my phone was not compatible even though I had a first net sim card in it to begin with. She basically forced me to a different/higher rate plan with ATT. She refused to continue helping me and getting me back on my original plan. I called ATT's corporate number to file a complaint and after giving them my IMEI they stated my phone was compatible with first net and for me to go into the corporate store on Lacey. After 5 minutes at the corporate location the rep activated my first net sim card with no problem. Still waiting for Chris the District Manager to call me about his sales rep and what occurred. Will be filing a complaint with FCC as well over what occurred at...

Portly manager was very rude she got upset very easy and was not helpful at all ! Will just do my shopping online vs coming into the store. First they informed me no prepaid which was ok. Then I asked to purchase a SIM card so I could activate on prepaid . She said we don’t do prepaid I told her that’s fine I would call in and activate on my own . Then she gave me a hard time about purchasing SIM card . Said she had to talk to manager . I told her in aware of Att procedure that’s fine then said we are not taking cash . She Was just wanting to turn me away any chance she could . Customer service needs some serious coaching. Was happy to talk to the DM but she was already...