WM - Harrisonburg, VA — Local services in Harrisonburg

This makes the second week in a row that our trash has been marked as being picked up and it has not been picked up. We have proof of this on ring camera. This isn't first time we've dealt with this from having them as our service either. Apparently the drivers don't know what come down a gravel lane means and would rather just mark it as they have done their job. When they in fact have not done their job which we pay for. SMH. Let's not even start on the times we have found dropped trash of others down our driveway or in our yard including beer bottles when they have actually picked up our trash!! And yes all that was caught on video too and we had to pick it up! If you're not going to do your job get a new one and definitely don't be lazy people and mark stuff as done when people can have video proof you're lieing! Livid is not even the word to cover it at this point! My wife is a disabled veteran and I am disabled as well we should not have to go pick up other people's trash from the gravel driveway or our yard that you all drop somehow which is confusing all in itself on how and then how you didn't know you did. And we definitely shouldn't be paying for a service that is not being done yet marked...

Its trash pickup - as long as it gets picked up as I'm billed and paying for (1x/week), I'm good. Its pricey, though. They don't notify you of holiday delays/reschedules anymore and I don't know why because they used to; yes, it's turned on in my online account. If I check their website, it doesn't reflect any changes to the service, but my trash doesn't get picked up until the next day. Most recent was Memorial Day holiday. I knew it wouldn't get picked up until the next day but no text/email notification; checked my account online, Sunday (and even Monday morning), it still showed normal pickup schedule and no delays. Put trash bin out Sunday evening like usual. It wasn't picked up until Tuesday morning, as I expected. Have contacted WM to ask about it before, too, but no explanation given. Drivers are great, friendly, professional. Kind of neat sometimes to watch the mechanical "arm" grab the trash bin and empty it into the back of the waste truck. Trash bins always placed back properly. They're the reason I gave that 4th star...

ABOSOLUTE WORST TRASH SERVICE IN VIRGINIA. FIRST THEY DO NOT PICK UP TRASH LIKE THEY ARE SUPPOSED TO HAVE HAD TO CALL OVER THE PAST 7 MONTHS FOR SOMETHING THEY DIDN'T DO OR PROPERTY DAMAGE THEY HAVE CAUSED. WERE SUPPOSED TO PICK TRASH UP ON MONDAYS AND NEVER DOES. THE CANS ARE GOING TO LANDFILL AND CANCLING OUR TERRIBLE SERVICE. WHAT TERRIBLE EMPLOYEES THAT DO NOT DO THEIR JOBS, NOR ARE THEY HELD ACCOUNTABLE FOR NOT DOING THEIR JOB THEN WANT TO SAY IT WAS BECAUSE WE DIDN'T HAVE THE CANS OUT. CANS HAVE BEEN OUT SINCE 5 PM YESTERDAY 5/11 THIS IS THE PICTURE FROM THIS MORNING WHEN THEY SAID THEY COULDN'T GET THE TRASH PICKED UP. LAZY!! NO EXCUSE AND WM DOESN'T WANT TO HEAR IT SO BBB WILL HAVE ANOTHER REPORT. WM CARES? YOU ALL CAN NOT FIX YOUR PROBLEMS LOOK AT THE REVIEWS YOU HAVE i HAVE CALLED IN MULTIPLE TIMES AND CHAT AND PHONE CALLS STILL SUCK AND CAN'T LIVE UP TO WHAT YOUR PROMISES ARE. AGAIN...