COVER Home Repair and Store — Local services in Hartford

We have been shopping at the Recover Store for years while we buy and rehab homes for lower income folks to live in. I had a recent event that I felt should be reported.

When I was in the store a week ago I was advised by the new manager that on Wed I should come back later in the day because she was getting in a whole household of high end products., including some appliances.

I came in at 4:30 to see if there was anything I could use in a recently purchased home we were rehabbing for a young family. The manager seems flustered and overwhelmed. She on the spot gave me a price for a store and asked me to price a sink which I did and bought. I told her I wanted to purchase the new washer and dryer unit....name her price. She said she wanted to research the retail price as they were brand new. I advised her they would retail at least for 895 each, she thought 1000 each, and offered her 450-500 each. She said she would call me the next morning with a price but that I could buy them the next day after she had time to google them. I agreed saying I would be back at 1pm the next day with a check and would buy them when I picked up the stove at 1pm. She agreed.

When I arrived the next day at 1pm as agreed they were being loaded onto someone else's truck. She had sold these brand new appliances for 300 each... less than a 1/3 of the original price. I do not know if it is memory issue or a lack of knowledge about how much new appliances should be sold for but I was surprised and angry that she would go back on her word when I was prepared to pay 50% more for them the day prior. Seems a poor decision on her part unless she was selling them...

Be VERY CAREFUL when you buy something at the Re-Cover Store. Do NOT pay for something and then agree to pick it later. Take it with you immediately, or it may NOT BE THERE when you go back to pick it up!

We recently bought a used dishwasher. It was marked $25. When we asked about it, one of the employees got angry about the price, saying that someone had mis-marked it, but they had to sell it to us at the price as marked.

We bought the dishwasher and were asked to place a SOLD tag with our name on it. We did not have our truck at the time, so we said we would come back to pick it up. But when we went back to pick it up, the dishwasher was gone, and the SOLD tag with our name on it -- and the $25 price tag -- were on a different, far less desirable dishwasher. One that previously had been marked at $60. We got our money back.

The next time we buy something at the Re-Cover Store, we will mark it, right on the item, in permanent ink, that it has been sold to US. Or we will take the item with us immediately, even if we have to leave the trunk lid of the car open.

We have donated hundreds of dollars worth of furniture to this store. We will think seriously before...

Fiance and I like to come here once every week or so, great deals and most staff is personable and friendly. However, on our last visit we had a bit of an awkward experience and the clerk didn't seem interested in mitigating the situation.

My wife was in the middle of checking out and a guy came over and started dumping his items on the counter where our items were still being scanned. This guy was apparently some kind of local celebrity named Rocket, we know this because the clerk started chatting him up immediately and almost started checking him out, and probably would have if we weren't in the middle of a transaction on the POS. And then she seemed to call my wife a man? We won't stop coming but it definitely wasn't a...