CVS — Local services in Hatfield Township

Coming to update my experience. I moved to a different pharmacy but they said I had to pick up one prescription at the old location because of the time I switched over?? So I go there, wait in line over 20 minutes. I'm finally at the front of the line and this "helper " in a read cvs shirt turns around to act like she's looking for a prescription. She can't find it, I'm still standing there and she said nothing. She then picked up medications for someone who was waiting. She calls me up FINALLY. I show her on the CVS app which medications I needed to pick up because it said they were ready. She then says they are all on hold, so I ask, what does that mean? She looks back at me woth the nastiest face and says what?? I said I don't work in a pharmacy so what does on hold status mean. She got nasty and told me to go wait in the other line for "drop off". Yet it's right there in the system. I then got so upset and yelled "you all are the worst pharmacy always so rude". I then walk to the other line and she screams out WHAT DO YOU MEAN?!?! Instead of apologizing for being rude as i asked a simple question. I wanted to say you know what I mean, go check out your Google reviews. The new young guy there helped me, if he had a question he would ask the pharmacist. Also over heard 4 employees left that pharmacy location. Gee wonder why. Treat people with kindness consistently and don't ever make people feel like they aren't worthy of a basic customer service. You have no idea what others are going through. I hope that lady in the red cvs shirt with glasses gets an attitude check.

Still absolutely awful. Especially at the pharmacy. Why are they so rude? One time I had the head pharmacist (blonde), throw a paper in my face with the medication that has been prescribed to me when i was asking for something completely different. I would figure a pharmacy can call my doctors office and simply ask....clearly she had no time. More incidents but I'm over it and switched to a...

The person who answered the phone in their pharmacy today was absolutely the rudest person I’ve ever spoken to in my entire life. My CVS is without power at the moment I got transferred to them from my store because my store doesn’t have power. The lady that answered the phone was like I don’t know what you want me to do about it. Your store doesn’t have power. I said to her I need five prescriptions filled for tomorrow. Can you please fill them well your store should be open by then is what she said to me and I was like how do you know that? Because I can tell you right now the reason they don’t have power is because we had Really Bad storms here yesterday and I just got more alerts that were in for more crazy weather with high winds and what not. So that means that store potentially not have power back today. Yeah it does. It means exactly that I called the other CVS that is a little bit closer than this one and they were polite as could be to me on the phone, if you don’t like working in customer service, this is not the job for you. Find something else to do. You were not a nice person on the phone at all. I was being polite as I could be and you were deflecting your attitude off on me. I have reported this to the district management office for this store in particular and I also told them about the other CVS being very helpful. It seems like customer services is lacking at the CVS and this isn’t the first time I’ve had an issue with the CVS the first time was with the front of the store, not being professional when I stopped in there on my way home from an appointment but now the pharmacy is just as unprofessional , I’m glad they’re not my store that I normally go to because I probably would’ve left by now....

I’ve been going to this Hatfield CVS since the day it opened. Always had good service and lovely knowledgeable pharmacy staff who cared about their clients. It was a pleasure to drop my scripts off. But in the last year I have noticed a decline. Waiting 25 minutes in the drive-through line is common no matter what time of the day you go. For some reason they cannot keep pharmacy managers which also affects the people who work in the pharmacy. Right now they have two people. You cannot go through the drive-through as it is closed, they do not answer their phones, they are trying to run the pharmacy and give booster shots for Covid with very little help. I said something to the daytime manager. He was not the least bit professional nor acknowledging that a customer should come first. He said I should be happy that the store was open And he felt that his pharmacy people were doing an excellent job. Sorry , but that’s not the case! If this is how you run your store, then it’s time to close the store and I will move on to another pharmacy where they treat their customers better. And saying God bless To the customer as they walk out the door does not correct the problem that the store is having. Wish you much luck as you attempt to...