CVS — Local services in Haverford Township

This 5 Star review is for Shelia

My experience with Sheila and her comrade Shalaya (forgive me if I misspelled) was phenomenal! My scheduled Covid test was for 3:40pm. After receiving my test results (negative) via phone call @4pm as I waited in CVS parking lot. I asked Sheila if I could go into minute clinic to be seen because at this point I suspected sinus infection and am borderline asthmatic which usually attacks my respiratory system. I wanted to get started on an antibiotic. Sheila assured me that I could. Minute clinic didn't close until 4:30 pm.The NP Rachel was still there. Little did I know she was also in charge of Covid testing.

I was trying to use the kiosk to sign in. I was having trouble so I just waited. Rachel opens the door @4:17pm after seeing another patient. She sees me and says, "I am sorry we are closed for the day." "I have phone calls to make." Little did she know, I would be one of those phone calls. I tried to explain I called ahead (Sheila said I could walk in) Rachel says, "You can come back tomorrow." I said, "I am not feeling well." She says again, "You can come back tomorrow." I left and was stunned at the unkindness. People will remember how you treated them and made them feel. No one knows your body better than you as a person. I am responsible for my elderly Dad who depends on me weekly as well as other people I care for passionately. This NP could had helped me start feeling better by tonight. Simply by seeing me and calling in the Rx I need before my symptoms worsen. My symptoms are worsening and my care has been delayed another day. Which will prompt me to call primary. Last place I want to go to is a Hospital. I will now be delayed in caring for my Dad and others this week. I do hope the NP thinks twice before turning another patient away.

So 30 minutes later guess who calls me? Rachel! She says is this Lori B.? This is Rachel R. from CVS. She says, " Are you the person who was trying to sign in at the kiosk?" I said, "Are you the person who turned me away?" She said, "Yes." And was starting to say something else. She must had put 2 & 2 together. She didn't know who I was sitting in the waiting area. She probably saw that I tried to sign in unsuccessfully and matched the names with the Covid testing. I simply explained, I would be giving a negative review for her(Rachel) and would not be returning to that CVS ever.

And she was unmasked.... every Health Care Professional I have encountered is always geared up taking precautions. Sheila was properly geared as well as Shalaya with a shield and masks as I witnessed with testing today. Nate (my son)wanted to go in and say something.. What was the point? She would not see me. She already made her mind up.

Update: saw my NP at Primary care today. She was masked up and shielded even though vaccinated. (Precautions)

On my way to feeling better soon. I was prescribed antibiotics for a nasty sinus infection that is attacking my...

(update: this is old this cvs is always stocked regardless but Again there resolution team is something else) i want to share my experience long story short WORST CUSTOMER SERVICE IN THE TRISTATE AREA these specific employees ive see that even with management involved they will give any excuse for their lack of respect & responsibility. this is my neighborhood cvs i left my key in the house one day & came in to use the phone ,mind you the phone was slightly close to the door but you couldn't hit me unless you threw this door open, i kid you not the heavy set woman with glasses repeatedly hit me with the door . no "excuse me" not one just no thought at all behind her eyes she'd just looked at me. i was trying to get in touch with my husband so i didn't pay her any mind but tonight confirmed to me that if there's a task at hand with the cvs employees here they will never fail to disappoint and fall short from note worthy customer service unless it's for how horrendous they are . TODAY i went to pick up prints and was met with a younger asian girl, a common theme, eating hot cheetos at the register when i received my poster i kid you not the manager asks me what i think and there is a huge cheeto print on it so i say "there's a print on it i don't see why i'd pay for that but id keep it " he shrugs and walks away & im told to resubmit my prints with very little instruction not even to mention that the prints are explicit so i just wasn't comfortable with leaving them cheeto prints or not . as i mentioned there were two prints i purchased .well, the second one prints and after she goes back for MORE CHEETOS she picks up my prints ,cheeto prints and all, and asks what i think to which i reply " there are prints on it " id think this would've been resolved when the manager first came over but her response was " this is my first night doing prints" like she was born yesterday so i tell her im not paying for the prints but i don't want my explicit photos laying out in cvs to which her response was to call her manager who took an extra 10 minutes to be found. when he came over he let me know since he's not selling them i can't have the posters of myself and that they'd be shredded saying nothing to his employee like he did the first time a whole 2 hours of my life and my money wasted as when i got home my smaller prints had cheeto prints aswell these are my experiences that have brought me to leave my review. horrid customer service that was so frustrating id leave a...

I came to the minute clinic for an apt. at 930am on July 19, 2023. I had a high fever, rash and muscle aches and pains. I am a disabled U.S. Army combat veteran who occasionally uses CVS's minute clinic. I use the VA for all of my healthcare so I do not carry personal health insurance. The VA has a partnership, called the MISSION act, with CVS that allows veterans to use the minute clinic without cost. The NP on duty would not see me. She fully discriminated against me based on my veteran status. She wouldnt even attempt to do the proper paperwork to allow me to be seen. Her reasoning was that "higher ups" had to give her approval to see me. She flat out refused to even attempt to file the proper paperwork and instead told me I had to leave and go to another clinic. She did not want to give service to a combat veteran and it was obvious. She told me other real patients were waiting behind me and that I would need to reschedule at another clinic to be seen. I went to a different CVS several hours later and received excellent care, although delayed 2.5 hours. The NP there told me to go to an urgent care, which I did. Within minutes of being seen at urgent care I was rushed to the ER in an ambulance, where I was stabalized. I was tested and treated for a severe case of Lyme disease at the hospital. This NP needs to lose her license. She discriminated against me, delaying care and treatment, which could have led to far more severe health...