Thai Aroy Dee — Restaurant in Upper Darby

So disappointing. Called 15 mins after GrubHub's estimated delivery time and was told food was on the way. Called again 30 mins later (restaurant is 1.5 miles from me) and was told they never received the order and not to expect it. I made dinner for my family and we all sat down to eat...and there's a knock at the door because food arrived (over an hour late at this point). We called restaurant, person we spoke to was very nasty and yelled at my husband. No resolution, but we gave up trying to talk to them and attempted to sit down and eat again. All 3 kids see the food and ask for it, so we start looking through the bags. Incorrect order, cold food, and it included a few items we did not order and was missing things we did order. Shrugged and split an egg roll for the kids. Someone knocks on my door AGAIN. Delivery person is standing at my door (so much for contactless delivery...)...and demands to take the food back. I throw everything back in the bag. We call GrubHub ...and they tell us the restaurant is willing to issue a $30 refund for a $70 order. Unbelievable! I understand today is a holiday and we are going through unprecedented times, but this restaurant's service is just awful. All they had to do was explain that they were running behind, instead of playing thisstcat and mouse game. Even worse is that refused to own up to...

Avoid this place. See attached picture. When you have to place a disclaimer on page one of the menu then they had many unhappy customers like myself. Ordered one of the dinner specials which was red snapper. I did ask what "whole fish" included in the the dish description. The waiter replied in broken English, "you get fish". Awkward. Didn't want to be impolite so I just nodded it said okay. 30 minutes later he returns with a dish with a full sized fish, head included. It tasted awful and looked gross. When I asked him to take it away the owner came out and started yelling "what's wrong, what's wrong? you should read menu, you should read menu." Ok, calm down. I said I never expected the fish to still have the head attached. She became very aggressive and agitated saying we should have asked. She seemed to exhibit some form of pent up frustration here because her reaction was nothing that you would have expected from a restaurant owner when a customer is unhappy with their meal. No apologies just condescending comments as if it were a cultural thing and not that too many people would like their meal staring back at them. There are other people who experienced a negative reaction from the owner (read other 1 star reviews). The soups also suck, just half cooked veggies in hot...

Bad food and even worse service. We went there for wife's birthday. She tried to eat so as not to make me feel bad, but after trying to eat some of the food she finally said "I can not eat this, it has no taste and a funny smell". When I politely told the waiter about the problem and asked if my wife can have something else, the owner came up and said "you shouldn't have eaten so much of it if you didn't like it". The plate was still 75% full. We were offered no exchange, no sincere apology and no effort to make things better. I told them it was my wife's birthday and that this treatment was unacceptable, yet they couldn't care less. They just brought us the bill and we had to pay it. I also left my food almost untouched and we paid and left while the staff and owner did not mind us at all. They ruined my wife's birthday and our whole evening. Clearly the owner doesn't know what kind of customer treatment is minimally expected in a restaurant in the USA. Nobody has ever treated us like this before. We've had Thai food many times in other places but this place...