Adams Chevrolet, INC. — Local services in Havre de Grace

Absolutely horrible. I bought a 2014 Chevy Spark last July. The price on Adams website listed it as $11K. The salesman, Derek (I believe he is at the Jeep dealership now) informed us it is actually $13K before tags and title, because the internet manager "has" to list it lower than their competitors. He proceeded to complain about the internet manager and how he hates how they run the website. Regardless, Adams would still be the cheapest around so I bought the vehicle. Around December, General Motors sent me a letter in the mail regarding a recall on my hood latch. I called Adams, they informed me they did not have the parts and would call back as soon as they did. A few weeks go by and I heard nothing. I called once again, and they all of a sudden have the parts. I take my car in, and when they give me the invoice at the end, they fixed two other recalls. Two recalls I was never informed about. A few months ago, I went to ask about my warranties. Since Derek is no longer at the dealership, I asked another salesman. No one introduces themselves here, but looking at the website, his name is Jake. I asked him what was covered with my vehicle, and he listed off three things, all with different milage and dates. I asked him if he could write that down for me, he said there was no paperwork he could give me on it. I asked him once more if he could take a piece of paper, or even a sticky note, and write that down for me. He refused and ended the conversation with me. About two weeks ago, I took my car in because my rear, driver side tire was making a noise whenever I drove and it was progressively getting worse. I waited about half an hour when the gentleman who took my car back (once again, no one introduces themselves, I don't know his name and his picture is not on the website) assured me that my car is "110% safe to drive". I live by Adams but I work in Canton, so I drive 60+ miles everyday. I pull up to work one day and my tire is making a loud, banging noise that I can hear over my music and the wind on I-95. My car is pulling and I do not feel safe to drive it. I had to leave my car at work overnight so my boss could take it to a shop he does business with the next morning. The new shop confirmed it was that rear tire and that my tire was loose and about to fly off. He said it was a good thing I didn't drive home. He also said that any mechanic, when presented with a tire issue, should look for something like this, and it was easy to find if you just shake the tire. Shaking the tire takes two seconds, so I don't understand why that was not caught in the 30-some minutes I spent at Adams. So I had to pay for my tire to get screwed in because Adams neglected to do it. I went Saturday and spoke to the assistant manager who said he couldn't do anything. He took down my number and said the service manager would call me Monday when he came in. I did not hear back, so I drove to Adams today. Joe, who also did not introduce himself, was short and came across very rude. I got a half-assed apology and a reimbursement check. He handed me the check and went straight to his phone, ended the conversation. I am very curious if I'd be getting the same rude and negligent service if I drove home that night and my tire flew off into someone's windshield or I spun out. That's a huge safety issue and no one seems to care at all. Thank goodness no one was injured but it very well could have caused an accident. I don't care about the money, I'm concerned as to why they don't care about these safety hazards. Thankfully my warranty is good at any Chevy dealership as I will not be taking my car there ever again, for my safety, as well as everyone else's...

If I could give zero stars, I would. I had my eye on an EV at Adam’s Chevrolet and called to confirm availability. The person I spoke with was at least honest enough to tell me the car didn’t have fast-charging capability. That transparency is the only reason this isn’t a zero-star review.

After browsing their inventory myself, I noticed another similar EV with fast-charging that wasn’t even mentioned during our conversation. Only after I brought it up did the representative acknowledge it and say, “Oh yeah, we have that one too.” Despite the strange oversight, I expressed interest and said I was ready to buy. I even had a pre-qualified credit certificate. We scheduled an appointment for the next day, and I made it clear that we were serious buyers.

The next morning, I called again to confirm the appointment and spoke with someone else, since the original rep was unavailable. I explained which car we were coming to see and mentioned we were making a nearly two-hour drive. I was reassured that they’d stay open a little later if needed, since I intended to purchase the vehicle.

My boyfriend, his father, and I all left work early, as getting this car was a priority. Fast forward to 20 minutes before we arrive—I get a call saying the car was just sold. No warning. No courtesy call. Nothing. Just a casual, “we don’t hold cars,” which would’ve been useful information before we wasted our time, gas, and energy. What really blew my mind was that they then tried to sell me the first car I had already rejected due to its lack of fast charging.

We turned around and left, completely disappointed by the lack of empathy, poor communication, and utter disregard for our time. I ended up finding the same model elsewhere, with slightly higher mileage—but at least that dealership treated us with basic respect. Save yourself the trouble and avoid...

Do not come here to get Service unless You have a Newer Vehicle or plan to Purchase a New Vehicle. Originally came here to figure out why the check Engine light was on and what I needed to be replaced or fixed to pass Emmsions. They ran a Diagnostic and told me parts had to be ordered and I could bring it back when they arrive. Came back the replaced the parts. Check engine light came back on not even 72hrs later. Brought it back was told "well I told You that it's an older Vehicle and other things might break." Had them run another Diagnostic and was told it was a Marjor Vapor Leak due to the Filler neck and Hose. I ask when could they replace it. Was told "That part was Discontinued and would have to be done by a Repair shop. The repair shop also would have to replace the Fuel lines they were Rusted and are not safe." SMH Paid for the Diagnostic and left. Went to a repair shop here in Havre De Grace. Was quoted $2350 and was explained the fuel tank would have to be removed to do the repairs. All this run around just to Pass Emmsions. I work for Myself and need My work Truck. Adams and the Repair shop told me they had no loaner trucks or would reimburse Me for a truck if I rented one. So Did My Research bought the Filler Neck, Fuel Lines and a new Fuel pump and 1/2" Impact Gun. All totally a final Price of $865. Took me One day to prop the bed up to access Everything replaced the parts and went a week Later and passed Emmsions and got Me a New tool in the Process. Also consider the Fact I'm not a Certified Mechanic. And do to the Economy I was able to do the Job and not miss a Day of wor. I do Property Maintenance. Long...