The first 3 times I have come to this smoke shop, the owner was in and everything was great, 5 stars 🌟🌟🌟🌟🌟! I was very happy to find a new smoke shop close by. However, I recently went in, and the owner was not working. Understandably, the owner has recently hired other staff to work the front counter. The only problem is that I end up paying more because the new employee either can't, won't, or doesnt know how to give the same "deals" and discounts that the owner does.
This is often a problem with stores who have really good owners who eventually need a break from working 80+ hours a week. The owner can't do it all, I get it. But the business ends up suffering. There needs to be consistency, especially with product pricing. I buy the same things all the time, so going in and getting a vape for $20 from the owner and then going back a few weeks later, to get the same vape, but now it's $30, just because the owner isn't the one ringing me up, is not good business.
I don't even want to make a purchase here again without the owner being present because I feel like Im getting ripped off.
They also have a rewards program here. I believe every $100 you spend you get $10 off. Which was another thing I wanted to use last time I was in, but the new employee wasn't able to figure it out and I couldn't use my $10 off which irritated me even more.
In total, I paid $20 more this visit than I would have if the owner was the one behind the counter. Which in this economy, $20 is HUGE!!! Very frustrating and irritating. Ive got 2 little girls to feed, this is a sure way to lose your consistant customers.
Hopefully, they can get this kinda thing smoothed out. I'll be sure to update this review after my...
Read moreGoogle says it closes at 7. We showed up at 625. Door was locked. Watched 2 other couples try to come and support this business between 625 and 715. And then we saw a young man locking up the store although lights were on and door was locked and no employee was to be seen before that... lost business due to a young man with a poor work ethic. Shouldn't be closing before 7. Period. Door said they're open until 10 pm daily. Wrong too. He was in the back chilling while 3 couples tried to come in for business. Knocked and everything bc the place looked open. But no one in the front. Until he came to lock up and...
Read moreI recently had a fantastic experience with a local smoke shop. Their customer service was truly outstanding, they were very helpful and friendly. The products they offer have a wonderful aroma and deliver a very pleasant experience overall. I highly recommend checking them out if you are in the market for anything....
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