Tech Junkies — Local services in Hays

My freshman (FHSU) brought his laptop there to have his screen replaced. He was told it would cost $169 to replace the screen. He signed the doc and left his laptop. I called awhile later and asked more questions about the costs and how long it it would take. I spoke to Brian on Sat, Aug. 20. He explained the part would cost $181 and that would need to be paid immediately in order to get the part. I questioned why my son was told $169. He said that is to do the part replacement and wipe the laptop clean, etc. I then said, it’s a brand new laptop, it doesn’t need all that, just the screen replaced. Brian then said the charge would be $69 plus the $181. I said fine and had my son call with his debit card to have part ordered. Yesterday, he went to pick up the laptop and was charged $189 ($169 plus taxes). I immediately called and questioned this with the sales person and he stated that he has no proof that I was give that other price of $69. He then went on to explain, a $69 fee is to give a diagnostic of the computer but no work to be done, where as a $169 fee would have included the replacing of the screen. I then replied, I’m sorry but your employee told me the wrong price because what I agreed too was the $181 and $69. I then asked for the manager but Mitch was in a manager meeting and didn’t want to talk. Despite the fact that my son was looking right at him while Mitch was doing nothing. I hung up and called back immediately, Mitch answered. At first, he claimed, he knew nothing about the situation but as soon as I started to talk about it, he told me I must of been confused with the what Brian told me over the phone. I said, I’m not making up fees in my head, these are your fees that your employee told me, otherwise how would I know, I don’t live in Hays, nor have I been to your shop in person. He then said every call is recorded and he could verify that I misunderstood it, I said, please do… play me the call and show me I was wrong. He did not. He said there are two things that can be done: 1) bring the laptop back and I’ll remove the screen and refund the $100 but still charge you the $181 for the screen or 2) all the same as the first and take the screen back and refund that. I then replied, what about the 3rd, you refund me $100 and honor the price quote your employee gave me. He said no.

As a Chamber of Commerce Director, I completely understand how tough it is for small businesses to exist in this economy. But, bad customer service equals bad business. Mitch, who claims he is the owner (not sure if this is true or not) knew his employee quoted me the wrong price (per recorded call) but didn’t care. I’m sure they get lots of business from college students and it’s apparent they take advantage of those young consumers.

This isn’t a question of whether Mitch charges appropriately for work done (I’m sure it’s fair) but instead, I was given the wrong price of what the actual cost would be and Mitch didn’t care. Good luck with that as a business model.

I would NEVER recommend bringing any device to be fixed by this establishment when the owner/manager refuses to acknowledge...

Upon becoming aware of Apple's battery replacement policy expiring at the end of 2018, I called Tech Junkies and inquired about replacement of my iphone 6 battery. I was told they had the replacement batteries in stock and to come in and have my battery checked. After driving 30 miles and waiting 30-45 minutes to see someone, they checked the battery and found it only qualified for a discounted replacement. However, my iphone is a 6s instead of a 6 and they were out batteries for the 6s. At this point the problem was of my making (never mind the fact that they never inquired as to which iphone I had). I was unaware of the differences between the 6 and the 6s and never specified which one I had.

They apologized for my inconvenience and said they would order the proper battery, call me when it came in and honor the pre year end price. After not hearing anything from Tech Junkies for seven weeks, I called today (February 14th) and was told that my order had been canceled due to the fact that no down payment was made. No mention of payment was ever made upon my December visit. Not only was the original order canceled but the price of the battery originally quoted could no longer be honored.

I sincerely hope their technical competency exceeds that of their...

I called a week ago to ask if Tech Junkies could just order a key for my MacBook Pro, as one had fallen off. No, I was told; I had to bring it in for the full diagnostic workup. The person on the phone also questioned what I was doing to break the down-arrow key. (I write and edit in English, from top to bottom.) So I drove 160 miles round-trip to Hays, dropped off the computer, explained and demonstrated the problem to a very professional young man, and was told that the diagnostics generally take a couple hours. Two days later, when I hadn't heard, I called and was given a long list of things that were wrong with the computer (which has been well used and still works fine except for that one key) and could be fixed at a cost upward of $700. I said that really all I wanted was a single key, and I was told that had been fixed. So I drove another 160 miles round-trip, paid $109 for the diagnostics (and, I assumed, the key repair), and picked up the computer. That was on Thursday. Today, the key fell off again, and this time I can't stick it back in its slot in a way that allows it to function. You had one job ...

I'd send you a more private message on your site, but I can't scroll down to...