Saucon Valley Manor — Local services in Hellertown

Linda's review below is unfortunately quite similar to my family's experience. Their comments on the lack of shower frequency and laundry build up is correct. Every time we visited my mother-in-law we had to ask for her trash to be changed. I have photos of flies from the trash build up. I also have photos that were taken a week apart showing food on her floor that was never cleaned up. This was supported by a nurse telling us that she has to push the janitor to sweep in farther than the doorway or the president's floors aren't cleaned. We also had the same experience with Nemo. When it comes to needing to reach you a out finances, she's readily available. But when you have a concern or question it takes several outreach attempts for a response and the reply is cold and displays that she lacked taking the time to actually read and respond to your inquiry. As a bonus to this, when my mother-in-law passed there, Nemo never texted/emailed/called, or anything to provide any semblance of a condolence. And we had to reach out several times about reimbursement for the months rent that obviously wasn't going to be used. This place is massively understaffed and the (majority) of staff that they have put on an act when a family visits. When they didn't realize we were still visiting we could hear their real attitudes and they're lack of care about the residents. There are those rare staff that are competent and do care, and to them we were grateful. But my mother-in-law was rarely changed, rarely moved, rarely showered (we had to make multiple complaints of lack of shower when she'd gone 2 weeks without). It was awful to see her there and we felt horrible for the other residents whose families never even visited. If you're able, avoid this place. Anywhere would be better. (My review is based on my experience a year ago. I needed time before reviewing as I was so upset by our experience at the time.)

9/6/25 update. Interesting response. I have no idea who you think i am, but we never went to a magistrate for non-payment. You ended up refunding us some monthly rent due to my mother-in-law's passing. You may want to be careful negating an entire review based on who you think is on the other end. But I'm glad other people reading this will see your...

This place is absolutely horrible. My significant other is in there now, his mother was in there years ago, I thought it was bad then, it is even worse now. I had nothing to do with placing him there, it was the decision of his son, he must of really treated him wrong at some point of his life to put him in this place.It breaks my heart to think this is the last place he will live on this earth. You always see signs of them needing help, no wonder who would want to work for the owners of this place, a know it all arrogant female named Nemo.Will act caring until you get them in and then watch the attitude and tables turn quickly. If a homeless person wondered in there not much would change except it would be warm and they have a roof over their head.Showers are few and far apart, my friend went to the dentist across the street today and a patient from there was brought in and she said how bad they smelled, exactly what I have witnessed as well. If you have a person you truly care about do not put them in this facility, it is horrible. If you have someone who has wronged you in life and they need a facility and you want to get even this is the place for them. They say they do wash, you should see that a disaster, things are ruined I wash my car with better rags, and when they return it if it is your clothes they just dump it, how do they think it is going to get put away, it is suppose to be assisted living. I was doing his wash and bringing it home and putting it away but due the change in circumstances there they will have to do it. I miss him but I don’t think I could ever step foot in that place again, due to arrogance of administration, the odor of the unit he is in, I left there in tears my heart is broken seeing him have to live like this, but his son has all the control, he should be ashamed of himself, all he cares about is convenience not the care his father needs, just does things quickly so he can get on his merry way and visit and party with his friends and then head back to his home in Virginia. Also if you have a medical issue where you need help a favorite line from the staff is It’s not my turn, I did it last time……..just awful horrible Stay clear of Sauron...

Use to work in the kitchen, left cause of how low the standards are. Tuesdays orders pushed in corners for Thursdays orders to come in, nothing ever put away, obstacle course to get to a pan. Watch your feet! Roaches crawl right past your feet in the kitchen, picked a styrofoam plate up one day to put purée meal on it for a resident. Baby roach was in between the plates, crawling under the prep tables, all over the dish machine. But they have it “under control” with the Orkrin crew they have come in. Nothings made in house, it’s all stouffers products and pre made lasagna trays that are taken out of tin foil and put in a pan to heat it up in the oven, which it’ll sit in there for 2-3 hours on low till it’s served. Things left out for days till they’re thrown out. Watched a cup of coffee mold up that was sitting in the same spot for almost a month. If your short staffed, if your title is a cook, it doesn’t matter you’ll be forced to serve a floor, cause the other cook who speaks little English, refuses to help with anything other than kitchen work, half his day is spent in his car smoking cigarettes. And when someone starts choking, you’ll have to deal with that as the title “cook” refers to a nurse to them as well. Just run to another floor quick and grab a actual nurse so you don’t have to feel the guilt of someone choking in front of you and not knowing what to do. I don’t get how this place is still functioning. It surprises me how the chef still has his job after so many years of running it in the conditions he does. But when he hears states coming he’s quick to get everything up and correct, so why not have it that way all the time? Oh yeah, laziness and...