Findlay Lincoln — Local services in Henderson

Title: Look no Further and Experience the Exceptional Service at Findlay Lincoln Henderson 2024 Lincoln Nautilus Premier II

I recently had the pleasure of experiencing outstanding service at Findlay Lincoln Henderson, and I can confidently say that no other dealership compares in terms of pricing, customer service, and genuine care for their customers. From start to finish, every member of the team went above and beyond to ensure my satisfaction.

First and foremost, I must commend Charlene, the Internet Director, for her exceptional assistance throughout the process and genuine commitment to customer satisfaction. Charlene was prompt, courteous, and extremely knowledgeable about the inventory and pricing options. Took the time to listen attentively to my needs and concerns, offering invaluable insights and advice every step of the way. Charlene made the entire experience seamless and stress-free, guiding me through with professionalism and a genuine desire to help.

Cheryl, the Concierge, From the moment I expressed interest in a vehicle online, Cheryl reached out to me promptly, demonstrating her dedication to ensuring a seamless and personalized experience. Her professionalism and efficiency set the tone for a positive interaction.

Kairo, Sales Consultant, was an absolute pleasure to work with. From the moment I stepped onto the lot, I was greeted with warmth and professionalism, setting the tone for an outstanding customer experience. Kairo's approach to sales was refreshingly different. Instead of bombarding me with technical jargon and overwhelming features, he took the time to explain every detail of the vehicle in a manner that was clear and easy to understand. His depth of knowledge about the vehicle was impressive, and he patiently answered all of my questions, ensuring that I felt confident and informed. I appreciated his transparency and honesty throughout the process.

While I did not have the opportunity to work directly with Silas, even in his absence, his influence on the team was palpable. The enthusiasm and dedication with which the team spoke of him reflected his commitment to excellence and customer care.

Kimball, Finance Manager, was instrumental in securing a financing option that fit my budget and preferences. He explained all the details clearly and patiently answered all my questions, making the financial aspect of the transaction straightforward and hassle-free.

Jeff, Sales Manager, leads by example with his commitment to excellence and customer satisfaction. He ensured that all aspects of my experience exceeded expectations.

In an industry where honesty can sometimes be hard to come by, it was refreshing to encounter a dealership that prioritizes transparency and integrity above all else. The staff at Findlay Lincoln Henderson exemplify these values in every interaction, creating a positive and trustworthy environment for their customers.

Compared to competitors like BMW, Genesis, Audi, Acura, and Mercedes, Findlay Lincoln Henderson stands out as a beacon of excellence in the luxury car market. Their commitment to quality, customer service, and overall satisfaction sets them apart and ensures that once you've experienced the Findlay Lincoln Henderson difference, you'll never look back.

Overall, my experience at Findlay Lincoln Henderson was nothing short of exceptional. The team's commitment to providing top-notch service, combined with their genuine care and attention to detail, sets them apart from other dealerships. If you're in the market for a luxury vehicle I wholeheartedly recommend Findlay Lincoln Henderson to anyone in search of a superior...

On Thursday 1/23 they offered $20K for my potential trade. We were still considering the offer, I told them we would let them know but that I had to leave at 10:40a for an appointment. The staff legitimately held the keys of my trade and wouldn’t hand them to me until about 10:45 as I had said at least five or six times “I have to go. I have an appointment.” They were completely ignoring me and kept trying to discuss the finance sheet. Finally I had to raise my voice a little, just for the guy to say nothing and just set my keys on the counter in front of me. Couldn’t even hand them to me. Obnoxious. Then our salesman approached me at my car window and said “I am so sorry that happened.”

Then when I told them via text how much someone else had offered me for the trade, $25,000, they texted Friday 1/24 “Our General Sales Manager is involved, everything you requested is doable, your totaled trade allowance is over $25k, your payment with $2,500 down is $642! Can you come in today?” I said yes, and after I left work early to go see the specifics of that offer, when I sat down, the offer on the trade was $23,300 or so, and they had included the $1900 government tax credit as part of the so called “totaled trade allowance!!” Pathetic to lie to me to get me there and then try to pull the wool over my eyes.

I said I wanted to go to my car and review their offer over the phone with my partner who was still at work. The salesman insulted me by saying as I walked out “we’re taking bets back there about whether you’re going to come back in.” Just rude. I don’t need to know the inner workings of car salesmen’s jokes at the expense of customers. In any case, I said I’d be back for sure. Then WHILE I was on the phone with my partner in my car in the parking lot the salesman approached the window of my car and started to talk to me about how there were some dings on the rims of my car and it had seen some use blah blah blah. I asked him to please leave and let me talk to my partner, who, since he was on speaker phone, heard the whole thing. He actually said I should leave then since the guy followed me out to my car. Why couldn’t they just respect that we needed some time to discuss alone?

I went back in and told them that since they had been dishonest and got me down there falsely I would only look at another sheet if the offer on the trade was more than $25K without including the tax credit. Sales Manager said “let me see what I can do,” and they both walked away. Came back 10 minutes later and the offer was $24,500 so I got up and walked out. Texted this morning, Saturday 1/25, that he can do $25K for the trade. They tried to get me to take a $5,000 bath on my trade on Thursday, but now it’s no problem. But they couldn’t come up with the extra $500 16 hours ago when I had driven down there under false pretenses.

All this from a supposed “billion dollar company” according to our salesman. To sell a $31,000 Ford sitting next to their $90,000 Lincolns.

We really liked the truck, but after dealing with disrespect from the staff at Findlay Lincoln and the number of lies, and the lack of basic integrity, we would never purchase a vehicle from this dealership, or any other Findlay Automotive Group location. And we’ll make sure to tell all our friends too. We don’t want them to experience the deceit or have to try to wade through...

Sad story here about a chain of customer service failures, I will try to make this long story as brief as possible. A while back, I found my Nav unable to start/stone dead. It was a lease, so I called Lincoln Conceirge, because all these issues are supposedly covered. Concierge sent a 3rd party company out, that tested the battery, and said it needed to be replaced. They replaced the battery and charged me $250 for a “covered” repair, stating that they were a third party, and that I’d have to call Lincoln for reimbursement, so I left a message for service at Findlay Lincoln, but never heard back. 2 weeks later, I found the Nav dead again. This time, I called Service at Findlay directly, because I got screwed on the first battery. Service told me that I once again needed a new battery, which WAS a covered item, but that they weren’t going to cover it because the battery in there wasn’t a factory battery! I got angry and told them that the battery in there was out in by the company THEY SENT, and now they were using their error as a reason to screw me a second time?!? Austin, (the service manager) compromised, and covered the second battery, but not the first, and said they wanted to keep the car for a few days to see why it was killing batteries. He told me that a loaner car was included in my lease, but said that they were out of them, and instructed me to get a rental from Enterprise, which they’d reimburse me for. A few days later when my rental was up, Austin told me to extend my rental and thaey’d reimburse me. When the car was ready, I submitted my rental receipt. About a week later, Austin asked for a more legible receipt, so I did a hi-res scan for him. A few weeks later, I inquired, and he said he was still working on it. Later still, I inquired, inquired again, and again, but Austin went dark. I left messages for the GM Mr Chiles, but got nowhere. About a year later, close to lease expiration, a Findlay customer service rep named Cheryl called to ask if upon lease expiration, would I be making another deal with Findlay. I told her this story, but she gave a stock answer, apologizing for the trouble I had with service, but telling me that there was nothing she could do. I tried one more time, but she simply cut/pasted the last response, washing her hands of it. When my lease was up, I wanted another Nav, but NOT from Findlay. We located one in CA, 5 hours away, but they shipped it to Findlay to process the paperwork. While I was begrudgingly there, the salesperson asked why I seemed standoffish, so I told my story. He went and got Nathan Findlay, the OWNER, who listened to my story, assured me he would look into it, and asked me to email him. (AS I’m spending $122K) I emailed Mr Findlay that day, but got no response. I emailed again 5 days later, but got no response. I emailed again on day 10, but got no response. Now, here we are at day 12, and this seems to be my only available recourse. In short, Austin, Cheryl, and Nathan Findlay himself, all had opportunities to right the wrong, but all sidestepped the issue and stuck me with $875 in un-reimbursed expenses that were all supposed to be covered under my lease. And now, this is the only recourse I have left. Please….try to avoid buying from Findlay Lincoln if possible, there are other dealerships to spend...