This place is horrible.my husband ran out of his medicine because they denied his refill because he had not been in for 90 days leaving him without blood pressure meds and suffering withdrawal from other medicine. They never called to tell him they denied at pharmacy and he would need to come in. We attempted to straighten out and get refills by making appt but staff was rude and unhelpful and bad drs. I took him to urgent care and called insurance company to get a new provider. don't leave your health in their hands. They also want you to come every 30 days when not necessary to be able to bill your insurance company. They have no online help or after hour or weekend help. We now are with Southwest Medical who has all . Correct protocol would be to give him enough meds to last until they could get him in and instead left him suffering withdrawas and missing work. They apparently do not understand the...
Read moreMade an appointment for physical on Aug 14 for Aug 21. I kept getting reminders via phone and email for appointment. When I showed on Aug 21 they had NO appointment. "Oh, she made it when the system was down and never put it in" That's funny....your system kept reminding me about it all week! "Yeah, sorry, I can't get you in for another WEEK!" Meanwhile I am out of my meds, can't get any more until I see a doctor and no doctor available due to Touro's screwup! So when my numbers are off the chart tomorrow I will make sure the doc knows it was because of THEIR scheduling screwup! He can take it up with the receptionist. Once I get through this week I will seek new...
Read moreMy husband is a patient and he just loves his doctor. His doctor takes care of what is bothering him at the time and he does a follow up on what was bothering in the past. He is very thorough. We live 45 minutes from this place but my husband insists he sees his doctor. Staff is great!! I wish I knew their names but there's one at the front desk who is so nice, she has dark hair and then there is another one who sits behind her who is always there, she has dark hair too but the one I remember is Jessica. She is just so friendly and she really is patient and doesn't rush us out. Other places do that. I like the staff a lot. Everyone there...
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